IP Office auto attendant busy number

[nagy48]

I have IP Office 500 R5 with 2 analog extension card, PRI daughter card and VCM32 card.
When I try to configure auto attendant with local recording from the phone by dialing *8101, I get number busy so I couldn't record auto attendant message.

How can this be resolved?

[markgallagher]

Check that the shortcode *81XX actually exists. While it is created automatically when the auto attendant is added it can be subsequently deleted.

[nagy48]

The short code is already exists and I still get number busy when I dial *81XX short code.

[zakabog]

Check all of your auto attendants and make sure you have an AA number 01.

[thiel2]

I would suggest that you use *8401 instead of *8101 for the AA prompt.

If the short code didn't create itself automatically, it is *84XX / Auto Attendant / "AA:"N".4" / 0

I also like to customize my columns for the AA section to have "Greeting Short Code" in the first column, the AA's are in the order I created them, and I can see from a glance which recording to make.