VM PRO Rotary Transfer to Huntgroups

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  • colem116
    Member
    • May 2018
    • 3

    VM PRO Rotary Transfer to Huntgroups

    IP Office Server Edition 10.1 and VM PRO

    I have multiple sites that are serviced by a single receptionist. Reception is not open on Saturday but the locations are.

    Each location has a hunt group that rings all phones at each location.

    I would like to use VM PRO to set up an automated way for site 1 gets first call into their hunt group. Next call would go to site 2 hunt group etc. Just like a rotary Huntgroup does with users.

    I have tried doing this in IP Office with a huntgroup with phantom users for each location forwarding to the huntgroup for that location but that does not work. When I try it that way the call rings hangs up/drops before The caller hears a complete ring. I have checked that inhibit off-switch forward/transfer is off.

    So that leaves me with trying to do this in VM PRO

    Thanks for any help.
  • thiel2
    Genius
    • Apr 2013
    • 365

    #2
    In VM Pro, prior to the normal transfer to Reception, test condition for a Week Planner that has Saturday selected. If false, just to to Reception as normal, but it True, continue with some more actions.

    Increment a counter, test its value, if 1 transfer to the group at site 1
    If not 1, test value, if 2 transfer to the group at site 2
    If not 2 (and also not 1), test value, if 3 transfer to the group at site 3
    If not 3 (and also not 1 or 2) - (and at this point lets pretend you only have 4 sites), set counter back to 0 and transfer to site 4

    Comment

    • colem116
      Member
      • May 2018
      • 3

      #3
      Thanks you got me in the right direction!

      Comment

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