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-   -   ACCS - Transfer call to another skillset queue (http://support.avaya.com/forums/showthread.php?t=14440)

mstasi 03-11-2021 02:38 AM

ACCS - Transfer call to another skillset queue
 
Hello Everyone,

Im just working on migration my customer from IPOCC to ACCS and I have following case:
I have menu with DTMF options (Press 1 for Sales, Press 2 for Support).

If caller dial 1 then call is routed to skillset “Sales”. If press 2 then call is routed to skillet “Support”

The question is: Is it possible to transfer call by agent to another Skillset queue or another solution to do it? (example: Customer selects “1” and call was handled by “Sales” agent but he wants to transfer call to “Support” queue.

I will be grateful for any help/suggestion.


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