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-   -   AACC Skillset report does not match Multimedia Contacts Received (http://support.avaya.com/forums/showthread.php?t=11467)

white38 05-15-2016 08:40 PM

AACC Skillset report does not match Multimedia Contacts Received
 
I have a report that for Skillset report for 1 skillset for the month of April is around 1600 and in the Contacts received in the multimedia reports state approx 4600.

When I complete a search in AAAD for that skillset for the month of April it matches the 4600 figure.

I assume that the Multimedia - Contacts received by skillset is correct.
Why do only one third of contacts peg in the skillset performance report?

Any ideas? or is there an issue?


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