IVR not working in IPOCC

[mzaki]

Hi All,
I made a task flow with an IVR script, the call disconnects once it reaches the IVR without even playing the IVR announcement.
when I remove the IVR from the task flow & connect the caller directly to an agent group, it works fine.
I reviewed the IVR script several times & verified it without any errors, I even used the exact same IVR example in the TBG with no success.
anyone had this issue before?
thanks in advance
Moataz Zaki

[furrerm]

When you created the IVR, did you right click on it and add the IVR to your script?

[vajja]

This is typically an issue with the SIP domain name. Make sure it is the same in the IPO System -> LAN1 -> VoIP -> SIP domain Name and in the CHAP configuration on the IPOCC server