What is the best way to recover or close the contact?
AAAD 6.4 agent's workstation restarted with an open e-mail. When the agent logged...
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AML AACC Email Contact is stuck in OPEN state.
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Remove old web comm sessions
Does anyone know a decent way to remove "stuck" sessions from the cls_Sessions table for web chat?
I keep getting sessions that... -
Problem during AACC 6.4 installation
Hello everybody,
I have a problem while intallation of AACC software. Setup fails in "server Setup config" step.
The... -
Reference document logs AACC
Hi All,
Do you know if there is a manual/ reference document explaining all the kind of AACC logs and how to troubleshoot a problem in AACC... -
AACC AAAD 6.4 popup notepad
AAAD can launch notepad for each call.. and default popup saves the notepad in a hidden folder deep down in application data.. can this default folder... -
AACC - Multimedia Rules
When Configuring 2 Search Criteria for a rule in the multimedia application, the weightages have to add up to 100%. In my case each Search Criteria has... -
AACC - Historical Reporting Skillset
Can someone tell me how the historical field "Answer delay" on skillset can be interpreted?
This is my scenario:- I send in a
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AACC images in e-mail template
Hi,
I am trying to add images to e-mail templates using html.
I set the template path on te AAAD.
then,... -
AACC and WFO integration
I am trying to integrate AACC and WFO. I have setup a link between AACC and WFO according to the documentation. When I check the status of this link on... -
AACC default certificate not working.
Hello,
Has anyone had any luck getting the default certificates to work with AES? I have been able to configure my AACC to communicate... -
AACC Multimedia Complement to Elite
We've just installed AACC as a multimedia complement to Call Center Elite and we're having some phones with the AAAD integration to the phones.
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AACC Multimedia Complement
We've just installed AACC as a multimedia complement to Call Center Elite and we're having some phones with the AAAD integration to the phones.
... -
AACC Email receipt confirmation
Is there any possibility to have receipt/read confirmation of the email sent form AACC?
How to change the email header of AACC email in... -
AACC 6.2 Global and Call variables
What is the maximum number of global and call variables support by AACC 6.2 scripting / orchestration designer ?? -
AACC 6.2 - the HTML version of the message appears as an ATT0001.HTM attachment
AACC 6.2 SIP, SP5+RU01
I have an issue sending emails from CCMM to recipients using Outlook and MS Exchange 2010 (not sure if it is the...
