I am trying to integrate AACC and WFO. I have setup a link between AACC and WFO according to the documentation. When I check the status of this link on the WFO/ACR it shows "UP".
The goal of this integration is to start/stop recording based on the AACC skill of the call. And although the link is up it always records the call.
I have a similar problem when I am filtering on CDN. It seems WFO/ACR doesn't see these details, however in the log files of the ACR I can see the info coming in.
Does anyone know how to solve this?
I am using WFO/ACR 10.1.2 and AACC 6.2 Update 6
The goal of this integration is to start/stop recording based on the AACC skill of the call. And although the link is up it always records the call.
I have a similar problem when I am filtering on CDN. It seems WFO/ACR doesn't see these details, however in the log files of the ACR I can see the info coming in.
Does anyone know how to solve this?
I am using WFO/ACR 10.1.2 and AACC 6.2 Update 6
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