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Old 01-15-2016, 12:05 AM
shaikht shaikht is offline
Genius
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Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points
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Hi,

We cannot stop info message popping in supervisor since agent is active on ACD call and skill cannot be changed as it will cause current call drop.

I will suggest to edit script to handle pop up and automatically have input to press OK.

Real time data cannot be queried as C tables are not accessible.

I hope it helps.
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