View Single Post
Old 04-22-2010, 11:02 AM
beckyanne beckyanne is offline
Aspiring Member
Join Date: Apr 2010
Posts: 1
beckyanne has 10 reputation points
Default how do you change calculations for standard Agent report

We are trying to change the calculation for a standard Agent report(Agent Split/Skill Daily). The (Held Calls) field count is inflated when a automatic or manual transfer is implemented. We are trying to change the Held Calls field to subtract any held calls with a 00:00 time.
CMS v12
Attached Files
File Type: docx VDN.docx (12.8 KB, 11 views)
Reply With Quote