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Old 04-05-2010, 04:12 AM
pappaka pappaka is offline
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Join Date: Mar 2010
Posts: 11
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Check if feature "ACW agents considered idle" is turned on. If it is turned on than, Change 'ACW Agents Considered Idle?' from 'yes' to 'no'.

If the issue still exists please create a case with Avaya support.

Last edited by pappaka; 04-05-2010 at 05:45 AM.
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