View Single Post
Old 04-05-2010, 04:12 AM
pappaka pappaka is offline
Hot Shot
Join Date: Mar 2010
Posts: 11
pappaka has 10 reputation points
Default Reply

Check if feature "ACW agents considered idle" is turned on. If it is turned on than, Change 'ACW Agents Considered Idle?' from 'yes' to 'no'.

If the issue still exists please create a case with Avaya support.

Last edited by pappaka; 04-05-2010 at 05:45 AM.
Reply With Quote