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Old 03-11-2015, 01:21 AM
vikramsg vikramsg is offline
Join Date: Apr 2011
Posts: 30
vikramsg has 11 reputation points

Hi There,

if you are seeing that the contact is stuck in open state (AAAD logs and CCT logs) then its probably stuck in CMF in open state. You can log a ticket with Avaya Support team to get this cleared from CMF. Currently there is no other option to recover from the system for such contacts.
Vikram SG
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