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Old 02-08-2016, 11:23 AM
covar covar is offline
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Join Date: Sep 2015
Location: Mexico City
Posts: 21
covar has 10 reputation points

Thanks for the quick reply!

I've talked to support about this issue, for I do believe it's not really useful to have an inbound statistic that is also accounting outbound calls.

They've told me a CRIP request would be a good way to make development aware of this problem or situation, so in next releases this will be solved.

In the meantime, I'd love to know if there's a way to get that information through ODBC connection and get that report on the system as well or at least let the report be generated automatically once I've created an ODBC report and template.

IPO CC costs way too much for what it does. CCR would have been more than enough, but because it's going out of the market, was not a good option for this customer.

Hope Avaya can start solving these rookie mistakes when developing a new system that's supposed to add features instead of removing basic functionality.
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