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Old 03-11-2021, 03:38 AM
mstasi mstasi is offline
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Join Date: Sep 2018
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Default ACCS - Transfer call to another skillset queue

Hello Everyone,

Im just working on migration my customer from IPOCC to ACCS and I have following case:
I have menu with DTMF options (Press 1 for Sales, Press 2 for Support).

If caller dial 1 then call is routed to skillset “Sales”. If press 2 then call is routed to skillet “Support”

The question is: Is it possible to transfer call by agent to another Skillset queue or another solution to do it? (example: Customer selects “1” and call was handled by “Sales” agent but he wants to transfer call to “Support” queue.

I will be grateful for any help/suggestion.
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