Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Thread Tools Search this Thread Display Modes
Old 01-04-2016, 05:59 AM
mzaki mzaki is offline
Aspiring Member
Join Date: Jan 2011
Posts: 2
mzaki has 10 reputation points
Default IVR not working in IPOCC

Hi All,
I made a task flow with an IVR script, the call disconnects once it reaches the IVR without even playing the IVR announcement.
when I remove the IVR from the task flow & connect the caller directly to an agent group, it works fine.
I reviewed the IVR script several times & verified it without any errors, I even used the exact same IVR example in the TBG with no success.
anyone had this issue before?
thanks in advance
Moataz Zaki
Reply With Quote
Old 01-06-2016, 06:41 AM
furrerm furrerm is offline
Join Date: Nov 2010
Location: WI
Posts: 191
furrerm has 13 reputation pointsfurrerm has 13 reputation points

When you created the IVR, did you right click on it and add the IVR to your script?
Reply With Quote
Old 05-02-2017, 12:36 AM
vajja vajja is offline
Aspiring Member
Join Date: May 2017
Posts: 1
vajja has 10 reputation points

This is typically an issue with the SIP domain name. Make sure it is the same in the IPO System -> LAN1 -> VoIP -> SIP domain Name and in the CHAP configuration on the IPOCC server
Reply With Quote

ipocc, ivr, trace log

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 07:48 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.