AACC 6.4, SQL statement

[lnesje]

From Contact summary report, to find repeated callers in a period is very manual job.

Could anyone share the SQL statement to use for where the originator > 1 last 7 days ?

To be able to count how many times the same number has called, in a period
count originator number calling, if more than 1, list, period = last 7 days.

thanks

[hergenmuelle]

One way to do that:
select Originator, CountOf from (select distinct Originator, count(Originator) as CountOf from dbo.eCSRStat WHERE {fn TIMESTAMPDIFF(SQL_TSI_HOUR,LastTreatmentStamp, CURRENT_TIMESTAMP)} <= 700 group by Originator ) where CountOf > 1

=> show all Originators occurring more than once within the last 700 hours.
This is just an example and can be enhanced if required.