Avaya Support Forums  
HomeContactsHow To Buy

Go Back   Avaya Support Forums > Contact Center Applications
Reload this Page AVAYA ACR How To palyback archive .tar file
FAQ Forum Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-26-2012, 07:41 PM
rusly rusly is offline
Aspiring Member
  
Join Date: Feb 2012
Posts: 1
rusly has 10 reputation points
Default AVAYA ACR How To palyback archive .tar file
Need help on ACR issue,
We had sucessfully archive the call to NAS, however if we try to extract .tar file from the NAS then we failed to playback .wav. have you guys any experience on this??

Thanks.
Reply With Quote
  #2  
Old 01-17-2016, 03:17 PM
ymazro ymazro is offline
Member
  
Join Date: Oct 2014
Posts: 3
ymazro has 10 reputation points
Default
archive file exported have html file called index.
double click on it and it will open all calls on this file as like you are openning ACR
Reply With Quote
  #3  
Old 02-01-2016, 01:08 AM
pmulya pmulya is offline
Hot Shot
.
  
Join Date: Oct 2010
Posts: 23
pmulya has 11 reputation points
Default
ideally that call on Archived Tar cannot be played back, They can be played only from ACR webpage. you may try to use export feature of ACR where ACR will allow you to export the wav file in decoded format which can be played using media player.
Reply With Quote
Reply

Tags
acr, wfo

« Previous Thread | Next Thread »
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -7. The time now is 10:20 AM.

Avaya Support Forums - Archive - Top

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.