com.avaya.jtapi.tsapi
Interface LucentCallEx

All Superinterfaces:

Call, CallCenterCall, CallControlCall, ITsapiCall, ITsapiCallInfo, LucentCall, LucentCallInfo

All Known Subinterfaces:

LucentV5Call, LucentV7Call

public interface LucentCallEx

extends LucentCall

Field Summary

Fields inherited from interface javax.telephony.Call

ACTIVE, IDLE, INVALID

Fields inherited from interface javax.telephony.callcenter.CallCenterCall

ANSWERING_TREATMENT_CONNECT, ANSWERING_TREATMENT_DROP, ANSWERING_TREATMENT_NONE, ANSWERING_TREATMENT_PROVIDER_DEFAULT, ENDPOINT_ANSWERING_MACHINE, ENDPOINT_ANY, ENDPOINT_FAX_MACHINE, ENDPOINT_HUMAN_INTERVENTION, MAX_RINGS, MIN_RINGS

Fields inherited from interface com.avaya.jtapi.tsapi.LucentCallInfo

AR_ANSWER_MACHINE_DETECTED, AR_ANSWER_NORMAL, AR_ANSWER_TIMED, AR_ANSWER_VOICE_ENERGY, AR_IN_QUEUE, AR_NONE, AR_SIT_INEFFECTIVE_OTHER, AR_SIT_INTERCEPT, AR_SIT_NO_CIRCUIT, AR_SIT_REORDER, AR_SIT_UNKNOWN, AR_SIT_VACANT_CODE

Method Summary

Connection[]	connectDirectAgent(LucentTerminal origterm, LucentAddress origaddr, LucentAgent calledAgent, boolean priorityCall, UserToUserInfo userInfo, ACDAddress acdaddress) Places a direct call to a specific logged-in ACD agent.
Connection[]	consultDirectAgent(LucentTerminalConnection termconn, LucentAgent calledAgent, boolean priorityCall, UserToUserInfo userInfo, ACDAddress acdaddress) Places a consultation call with a specific logged-in ACD agent.

Methods inherited from interface com.avaya.jtapi.tsapi.LucentCall

connect, connectDirectAgent, connectPredictive, connectSupervisorAssist, consult, consultDirectAgent, consultSupervisorAssist

Methods inherited from interface javax.telephony.Call

addCallListener, addObserver, connect, getCallCapabilities, getCallListeners, getCapabilities, getConnections, getObservers, getProvider, getState, removeCallListener, removeObserver

Methods inherited from interface javax.telephony.callcontrol.CallControlCall

addParty, conference, consult, consult, drop, getCalledAddress, getCallingAddress, getCallingTerminal, getConferenceController, getConferenceEnable, getLastRedirectedAddress, getTransferController, getTransferEnable, offHook, setConferenceController, setConferenceEnable, setTransferController, setTransferEnable, transfer, transfer

Methods inherited from interface javax.telephony.callcenter.CallCenterCall

connectPredictive, getApplicationData, getTrunks, setApplicationData

Methods inherited from interface com.avaya.jtapi.tsapi.LucentCallInfo

getDeliveringACDAddress, getDistributingAddress, getLookaheadInfo, getOriginalCallInfo, getReason, getTrunk, getUserEnteredCode, getUserToUserInfo

Method Detail

connectDirectAgent

public Connection[] connectDirectAgent(LucentTerminal origterm,
                                       LucentAddress origaddr,
                                       LucentAgent calledAgent,
                                       boolean priorityCall,
                                       UserToUserInfo userInfo,
                                       ACDAddress acdaddress)
                                throws TsapiResourceUnavailableException,
                                       TsapiPrivilegeViolationException,
                                       TsapiInvalidPartyException,
                                       TsapiInvalidArgumentException,
                                       TsapiInvalidStateException,
                                       TsapiMethodNotSupportedException

Places a direct call to a specific logged-in ACD agent. This is a extension of the original connectDirectAgent which did not enable the user to specify ACDAddress.

Parameters:

origterm - The originating Terminal for this telephone call.

origaddr - The originating Address for this telephone call.

calledAgent - The ACD agent extension to be called.

priorityCall - If true, attempt to place a priority call

userInfo - Associate caller information, up to 96 bytes (with Avaya CT 1.2 or higher, or the formally named CVCT 3.3 or higher that is connected to a DEFINITY G3V8 or higher; otherwise the limit is 32 bytes), with the call.

acdaddress - The ACDaddress used in the measuring of the direct agent call.

Throws:

TsapiResourceUnavailableException

TsapiPrivilegeViolationException

TsapiInvalidPartyException

TsapiInvalidArgumentException

TsapiInvalidStateException

TsapiMethodNotSupportedException

See Also:

UserToUserInfo

consultDirectAgent

public Connection[] consultDirectAgent(LucentTerminalConnection termconn,
                                       LucentAgent calledAgent,
                                       boolean priorityCall,
                                       UserToUserInfo userInfo,
                                       ACDAddress acdaddress)
                                throws TsapiInvalidStateException,
                                       TsapiInvalidArgumentException,
                                       TsapiMethodNotSupportedException,
                                       TsapiResourceUnavailableException,
                                       TsapiPrivilegeViolationException

Places a consultation call with a specific logged-in ACD agent. This is a extension of the original consultDirectAgent which did not enable the user to specify ACDAddress.

Parameters:

termconn - The controlling TerminalConnection for the consultation call.

calledAgent - The ACD agent extension to be called.

priorityCall - If true, attempt to place a priority call

userInfo - Associate caller information, up to 96 bytes (with Avaya CT 1.2 or higher, or the formally named CVCT 3.3 or higher that is connected to a DEFINITY G3V8 or higher; otherwise the limit is 32 bytes), with the call.

acdaddress - The ACDaddress used in the measuring of the direct agent call.

Throws:

TsapiInvalidStateException

TsapiInvalidArgumentException

TsapiMethodNotSupportedException

TsapiResourceUnavailableException

TsapiPrivilegeViolationException

See Also:

UserToUserInfo