Contents

Introduction  System description  Features  Installation  Administration  Maintenance  Troubleshooting  Tech Tours  Application development       Voice application basics       Planning a voice response application       Designing a voice response application            Designing a voice response application            Designing applications that use speech            Designing applications that use ASAI            Designing applications that use Computer Telephony Integration (CTI)            Designing applications that use Converse Vector Step (CVS) routing            Designing VoiceXML applications            Designing applications that integrate with Avaya IC            Designing applications that integrate with Avaya PDS                 Avaya PDS/IVR Integration overview                 Scripting with the PDS/IVR Integration                      DoNotCall external function                      End_softdisc external function                      FinishedItem external function                      Handle_disc external function                      HookflashLine external function                      ListCbackFmt external function                      LogIoStart external function                      LogIoStop external function                      MoFlashBlind external function                      ReadField external function                      ReleaseLine external function                      SendMessage external function                      SetCallback external function                      Set_early_hu external function                      SetNotifyFld external function                      Set_Softdisc external function                      UpdateField external function            Designing applications that use Siebel eBusiness Integration       Developing a voice response application       Testing a voice response application  Reference  Printing the Help sections  Glossary  Basic telecommunications terms  Acronyms and abbreviations  Index