Contents

Introduction  System description  Features  Installation  Administration  Maintenance  Troubleshooting  Tech Tours  Application development       Voice application basics       Planning a voice response application       Designing a voice response application       Developing a voice response application            Using TAS script instructions            Using the Intuity Response Application Programming Interface            Using a Data Interface Process                 Introduction to the Data Interface Process                 Writing the DIP                      Step 1: Define data to be passed between the DIP and the TSM script                      Step 2: Initialize the DIP to the system                      Step 3: Send and receive messages                           mesgsnd                           mesgrcv                           Talking to TSM scripts                           TSM scripts talking to DIPs                      Step 4: Implement the application-specific processing                      Step 5: Define and add logger errors                      Step 6: Add error reporting                      Step 7: Add trace messages                      Step 8: Compile and execute the DIP                 Troubleshooting                 Sample DIP            C-library functions            Working with Script Builder Applications       Testing a voice response application  Reference  Printing the Help sections  Glossary  Basic telecommunications terms  Acronyms and abbreviations  Index