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Home   >   MAS Administration   >   Custom Prompts   >   Recording customized prompts

Recording customized prompts

Before you can record a customized prompt, you must create a working copy of the CustomPrompts.OVF file. For more information see Creating a working copy of the prompt file.

Important!   Use the working copy of CustomPrompts.OVF when recording and editing your customized prompts. Ensure that the OVF file is saved in the audio format that you are using.

To record a customized prompt

  1. From the File menu, choose the Open command or click the Open button on the main toolbar.
  2. Locate and open your working copy of the CustomPrompts.OVF file. For more information see Creating a working copy of the prompt file.
  3. From the Edit menu, choose Insert to display the Goto/Insert Prompt dialog box.
  4. Enter a unique number for the prompt and click OK.
  5. Note: You will need the prompt number when you configure the prompt for the voice mail domain as described in Configuring customized prompts.
  6. Click in the Comment view and type the prompt text. Edit the text as you would with a word processor. You can use the Cut, Copy and Paste commands on the Edit menu.
  7. Ensure that the correct audio device is selected. For more information see Setting up the audio device.
  8. Note: To quickly change the audio device for recording customized prompts, right-click on the telephone or multimedia icon, and select 1 Multimedia, or 2 Telephone.
  9. From the Sound menu, choose Record or click on the Voice Player.
  10. Record your prompt, as follows.
    • If using local multimedia, begin speaking into the microphone.
    • If using the telephone, pick up the receiver when the phone rings, and record the prompt after the tone.
  11. When you are finished, choose Stop from the Sound menu, or click on the Voice Player.
  12. Play back your recording to check it is to your satisfaction. For more information see Playing customized prompts.
  13. Once you are satisfied with the recording, choose Save from the File menu or click the Save button on the main toolbar.
  14. If you want to record more prompts, repeat Steps 3 through 11.
  15. Note: When you have finished a recording or editing session, from the File menu, choose the Compact command. This removes unused space in the file that may be the result of some edit operations.
  16. Copy the changes to the prompt file across all MASs in the voice mail domain. For more information see Copying changes across messaging application servers.
  17. Configure the customized prompts for the voice mail domain. For more information, see Configuring customized prompts.