Trends

The Trends item in the Quick Links pane provides access to all trend reports. These reports include user-defined graphs that chart performance, link-usage, and internal CNA events and conditions over a specified span of time.

Click the Trends Quick Link to display the available trend templates in the information window. The CNA system comes with several trend-report templates that you can use unchanged or modify.

NOTE: You can also click the Trends tab at the bottom of the window of the window to get access to the trend reports.

In the list of available trend reports, the information window identifies the prepackaged trend templates with a T. User-created trend reports do not have this symbol. To change the sort order of the displayed contents, click on the column headings in the information window. The following controls are shown in the Trends window when you view the available trend reports.

Table 5:  Trend controls  

Control icon	Description
	Provides a complete list of available reports. This list is the same list that you see when you click the Trends link or Trends tab.
	Reloads the current trend graph.
	Stops the current action in progress.
	Generates and displays the selected trend report.
	Creates a trend report.
	Renames a trend report.
	Deletes a trend report
	Opens the current trend graph in a separate window.

When you select a sorting order, the column head includes an arrow. The arrow points up if the sort is in ascending order. In ascending order, numerals come first, followed by A to Z, and then a to z. The arrow points down if the sort is in descending order. In descending order, z to a come first, followed by Z to A, and then numerals.

For descriptions of the contents of the templates that are provided, see Trend Reports in Chapter 2: Reports in the CNA Reporting Guide. Once you make your changes and save the changes with names of your choosing, you can delete the templates. You can then download the templates at the Avaya support Web site.

Trend reports consist of one or more graphs that show usage and performance information over time (Figure 12). You must fully configure your CNA system and allow the system to gather some data before the template reports can show any data.

Figure 12:  Trend chart graphs

When the actual trend report is the information window, double-click on the report to display the Trend Definition dialog box.

Figure 13:  Trend Definition dialog box

The following controls are shown in the Trends window when you view the trend report (Table 6).

Table 6:  Trend report controls  

Control icon	Description
	Provides a complete list of available reports. This list is the same list that you see when you click the Trends link or Trends tab.
	Reloads the current trend graph.
	Stops the current action in progress.
	Changes the position of the selected graph.
	Selects single-column or dual-column mode for the graphs.
	Opens the current trend graph in a separate window.
	Adds another graph to the displayed trend report.
	Modifies the selected graph in the displayed trend report.
	Removes the selected trend report displayed in the information window.
	Resets all of the report parameter back to the initial state.
	Moves the selected graph one time period forward or backward.
	Zooms in or out for the selected graph.
	Displays the graph legend.
	Selects all graphs. You can select multiple graphs and then use the arrow buttons to change the time period. The time period will change for all selected graphs. Select All is used to change state for all graphs at once.
	Opens the Trend Options dialog box.