Administering the Avaya IP600 

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Before you begin

These instructions assume the following:

• The IP600 is already connected to the DEFINITY ECS

• You are able to access the administration screens for the IP600

• The CentreVu Internet Solutions software is installed and operating properly

Multiplying VoIP processing capacity

If your contact center uses the Avaya Web Voice Client (WVC), then one C-LAN circuit pack can handle multiple IP signaling groups for Voice over IP.

If you wish to take advantage of this feature, then you must:

1. Follow steps 10�12 of the �IP 600 Hardware Administration� section for each IP signaling group you wish to create.

2. Specify each group as a separate gateway (with the same IP address/domain name as the other groups on the same C-LAN but a unique port number) in the �IP600 Software Administration� section.

Reference

For more information, see Installation and Upgrade for DEFINITY ONE Communications System Release 9 and Avaya IP600 Internet Protocol Communications Server, Issue 4 (555�233�109) and Maintenance for DEFINITY ONE Communications System Release 9 and Avaya IP600 Internet Protocol Communications Server, Issue 4 (555�233�111) .

Procedures

Use the following procedures to administer the IP600:

1. Access the IP600 through a terminal emulation program.

2. Define options by doing the following:

   1. Enter change system-parameters customer option to access the Optional Features form.

   2. Change the following fields:

      • Maximum ports to 500

      • Maximum Administered IP Trunks to the number of trunks purchased

   3. Go to page 3 of the Optional Features form.

   4. Change the following fields:

      • H.323 Trunks? to y

      • ISDN-PRI to y

   5. Go to page 4 of the Optional Features form.

   6. Change the Private Networking field to y.

   7. Select F3 to submit the changes.

3. Create a dialplan by doing the following:

   1. Enter change dialplan to access the Dial Plan Record form.

   2. In the First Digit Table, at the intersection of First Digit=1, Length=4, enter extension

   3. In the First Digit Table, at the intersection of First Digit=7, Length=3, enter dac

   4. In the First Digit Table, at the intersection of First Digit=8, Length=1, enter fac

   5. Select F3 to submit the changes.

4. Define feature access codes by doing the following:

   1. Enter change-feature-access-codes to access the Feature Access Codes form.

   2. Change the Auto Alternate Routing (AAR) Access Code field to 8

   3. Select F3 to submit the changes.

5. Define the network region by doing the following:

   1. Enter change ip-network-region 1 to access the IP Network Region form.

   2. Change the following fields:

      • Codec Set to 1

      • UDP Port Range Min to the proper value for your firewall

      • UDP Port Range Max to the proper value for your firewall

   3. Select F3 to submit the changes.

6. Define the codec set by doing the following:

   1. Enter change ip-codec-set 1 to access the IP Codec Set form.

   2. Change the following fields:

      • Audio Codec to G.723�5.3K

      • Silence Suppression to y

      • Frames Per Pkt to 1

      • Packet Size (ms) to 30

   3. Select F3 to submit the changes.

7. Assign node names by doing the following:

   1. Enter change node-names ip to access the IP Node Names form.

   2. Enter a unique name and the IP address for each C-LAN and IP Media Processor card.

   3. Select F3 to submit the changes.

8. Define IP interfaces by doing the following:

   1. Enter change ip-interfaces to access the IP Interfaces form.

   2. For each C-LAN and IP Media Processor card, change the following fields:

      • Enable Eth Pt to y

      • Type to either C-LAN or MedPro

      • Slot to the physical slot location of the circuit pack

      • Node Name to the unique name you administered for this card in the previous step

      • Gateway Address to the IP address of the gateway interface

      • Net Rgn to 1

   3. Select F3 to submit the changes.

9. For each C-LAN circuit pack, establish a link to the LAN through Ethernet by doing the following:

   1. Enter add data-module next to access the Data Module form.

   2. Change the following fields:

      • Type to ethernet

      • Port to port 17 on the C-LAN circuit pack (the value in field should be {C-LAN physical slot}+17, such as a0817 for a C-LAN residing in slot a08).

      • Link to a value between 1�25 not currently assigned on the switch

   3. Select F3 to submit the changes.

10. Create an IP Signaling Group by doing the following:

    1. Enter add signaling-group next to open the Signaling Group form.

    2. Change the following fields:

       • Group Type to h.323

       • Near-end Node Name to the node name of the C-LAN IP interface

       • Near-end Listening Port to either 1720 (the only allowable value if your contact center uses Microsoft NetMeeting as the voice client) or to 1720 or a value above 5000 (if your contact center uses the Avaya Web Voice Client). Make a note of this value because you must also enter it in the CentreVu Internet Solutions Gateway Administration Web page (see step 2 of �Software administration�).

    3. Make a note of the new IP Signaling Group's number (in the upper left of the form). You will use this when you assign ports to the IP trunk group.

    4. Select F3 to submit the changes.

11. Create an IP Trunk Group by doing the following:

    1. Enter add trunk-group next to access the Trunk Group form.

    2. Change the following fields:

       • Group Name to IP Trunk

       • TAC (Trunk Access Code) to 701

       • Carrier Medium to IP

       • Service Type to Tie

    3. Make note of the new IP trunk group's number (in the upper left of the form). You will use this in step 12 to update the IP signaling group.

    4. Go to page 3 of the Trunk Group form.

    5. Change the following fields:

       • Service Feature to Tie

       • Insert to the Auto Alternate Routing (AAR) feature access code (if you wish to force all incoming calls on this trunk to use AAR)

    6. Go to page 4 of the Trunk Group form.

    7. For each port you wish to add (up to 31), change the following fields:

       • Port to IP

       • Sig Grp to the number of the Signaling Group that you created in step 10.

    8. Make note of how many ports you added. This is the maximum number of simultaneous VoIP calls that this trunk will be able to handle.

    9. Select F3 to submit the changes.

12. Update the IP Signaling Group by doing the following:

    1. Enter change signaling group n where n is the number of the IP signaling group that you created in step 10.

    2. Change the Trunk Group for Channel Selection field to the number of the IP trunk group that you created in step 11.

13. Administer each DS1 by doing the following:

    1. Enter add ds1 slot where slot is the physical location of the DS1 circuit pack. This accesses the DS1 Circuit Pack form.

    2. Change the following fields:

       • Bit Rate to either 1.544 (for T1) or 2.048 (for E1)

       • Line Coding to either b8zs (for T1) or hdb3 (for E1)

       • Signaling Mode to isdn-pri

       • Connect to pbx

       • Interface to user

       • CrC to either n (for T1) or y (for E1)

14. Create a PRI Signaling Group by doing the following:

    1. Enter add signaling-group next to access the Signaling Group form.

    2. Change the following fields:

       • Group Type to isdn-pri

       • Primary D-Channel to either DS1 port 24 (for T1) or DS1 port 16 (for E1)�the value in field should be {DS1 slot}+port number, such as a0816 for a circuit pack residing in slot a08 using T1

    3. Make note of the new signaling group's number (in the upper-left corner of the form). You will use this when you assign ports to the PRI trunk group.

    4. Select F3 to submit the changes.

15. Create a PRI Trunk Group by doing the following:

    1. Enter add trunk-group next to access the Trunk Group form.

    2. Change the following fields:

       • Group Name to either T1 or E1

       • TAC to 702

       • Carrier Medium to PRI/BRI

       • Service Type to Tie

    3. Make note of the new trunk group's number (in the upper left of the form). You will use this in step 16 to update the PRI signaling group.

    4. Go to page 4 of the Trunk Group form.

    5. For each port, change the following fields:

       • Port to {DS1 slot}+{port number}�for example, if the DS1 is in slot a08, and the port number is 4, then enter a0804

       • Sig Grp to the number of the PRI signaling group that you created in step 14.

    6. Select F3 to submit the changes.

16. Update the PRI signaling group by doing the following:

    1. Enter change-signaling-group-n where n is the number of the PRI signaling group that you created in step 14.

    2. Change the Trunk Group for Channel Selection field to the number of the PRI trunk group that you created in step 15.

    3. Select F3 to submit the changes.

17. Define Class of Restriction 1 by doing the following:

    1. Enter change cor 1 to access the Class of Restriction form.

    2. Change the following fields:

       • FRL to 0

       • Calling Party Restriction to none

       • Called Party Restriction to none

    3. Select F3 to submit the changes.

18. Define AAR analysis by doing the following:

    1. Enter change aar analysis 1 to access the AAR Digit Analysis Table.

    2. Change the following fields:

       • Dialed String to your contact center's AAR VDN

       • Total Min to the length of the VDN

       • Total Max to (length of the VDN +7)

       • Route Pattern to 2 (you will create this routing pattern in step 19).

       • Call Type to aar

    3. Select F3 to submit the changes.

19. Define the Routing Pattern by doing the following:

    1. Enter change route-pattern 2 to access the Routing Pattern form.

    2. Change the following fields:

       • Grp. No. to the number of the PRI trunk group that you created in step 15.

       • FRL to 0

    3. Select F3 to submit the changes.