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Enable customer options and alarm origination [75 XE upgrade]

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Note: This procedure requires an init login.

If the upgrade is after hours, coordinate with the regional CSA to have the features turned on.

  1. Get the DOSS order number of the upgrade from the project manager and ask the regional Customer Software Administration to administer customer options. See the Avaya Support Web page for telephone numbers.

  2. Log in to the switch and respond to the Access Security Gateway (ASG) challenge.

  3. For duplicated systems, verify that the switches are in auto: Type status system 1 and press Enter.

  4. Verify that conditions are normal (this can take as long as 5 to 10 minutes). If the system refuses to go onto a normal condition, refer to the maintenance procedures; if that fails, escalate the problem.

  5. If it is necessary to change the offer, type change system-parameters offer-options and press Enter.

  6. If changing offers and the Activate Offer field is n, set it to y and press Tab. A warning message lets you know whether you need to save translations and reboot to make the change permanent.

  7. Press Enter to effect the changes or Cancel if there were no changes.

  8. Type change system-parameters customer-options and press Enter to set the customer options that were purchased. Change the G3 version: field to V9.

  9. Use these forms to verify the customer options are set correctly.

  10. If the customer was using Supplementary Services Protocol b or d on an ISDN-PRI trunk group before the upgrade, set the Basic Call Setup field on the QSIG Optional Features page to y.

  11. For R8 to R9 only and customers having IP softphones, go to the Maximum IP Registrations by Product ID screen (last screen) and verify that the number listed in the IP_Soft field did not default to 1. If it did, get the number from field technician and type it in.

  12. Press Enter to effect the changes.

  13. Call the INADS database administrator at the TSC to verify that the system is part of the existing INADS database.

  14. Verify that INADS can dial into the system and that the system can dial out to INADS.

  15. Log off and log back in as craft.

Reference

The INADS database administrator enables alarm origination and customer options as part of system registration.

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