If the upgrade is after hours, coordinate with the regional CSA to have the features turned on.
- Get the DOSS order number of the upgrade from the project manager and ask the regional Customer Software Administration to administer customer options. See the Avaya Support Web page for telephone numbers.
- Log in to the switch and respond to the Access Security Gateway (ASG) challenge.
-
For duplicated systems, verify that the switches are in
auto: Type
status system 1 and press
Enter.
Verify that conditions are normal (this can take as long as 5 to 10 minutes). If the system refuses to go onto a normal condition, refer to the maintenance procedures; if that fails, escalate the problem.
- If it is necessary to change the offer, type
change system-parameters offer-options and press
Enter.
- If changing offers and the
Activate Offer field is
n, set it to
y and press
Tab. A warning message lets you know whether you need to save translations and reboot to make the change permanent.
- Press
Enter to effect the changes or
Cancel if there were no changes.
- Type
change system-parameters customer-options and press
Enter to set the customer options that were purchased. Change the
G3 version: field to
V9.
Use these forms to verify the customer options are set correctly.
- If the customer was using Supplementary Services Protocol b or d on an ISDN-PRI trunk group before the upgrade, set the
Basic Call Setup
field on the QSIG Optional Features page to
y.
- For R8 to R9 only and customers having IP softphones, go to the Maximum IP Registrations by Product ID screen (last screen) and verify that the number listed in the
IP_Soft field did not default to
1. If it did, get the number from field technician and type it in.
- Press
Enter to effect the changes.
- Call the INADS database administrator at the TSC to verify that the system is part of the existing INADS database.
- Verify that INADS can dial into the system and that the system can dial out to INADS.
- Log off and log back in as
craft.
Reference
The INADS database administrator enables alarm origination and customer options as part of system registration.
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