EL (Enhanced-List Application) Alarms

The following alarms are generated by the EL application and indicate a problem with the Enhanced-List Application (ELA):

EL DELIVTS 1

Description:

All of the trusted server data is lost.

Repair Procedure:

• Restore the data from the most recent backup of system data.

EL DELIVTS 2

Description:

Some of the trusted server data is lost.

Repair Procedure:

• Restore the data from the most recent backup of system data.

EL DELIVTS 3

Description:

Trusted Server data is corrupt.

Repair Procedure:

• Restore the data from the most recent backup of system data.

EL DELIVTS 4

Description:

The trusted server data is no longer valid.

Repair Procedure:

1. Verify that both the ela-admin and ela-deliv trusted servers exist:
   1. Start at the Messaging Administration main menu and select Messaging.

      The system displays the AUDIX Command Prompt after you enter your login.

   2. Enter list trusted-servers at the enter command prompt.

      The system displays the List Trusted Servers screen.

   3. Verify that both the ela-admin and ela-deliv trusted servers exist.
2. Do one of the following:
   • If both the ela-admin and ela-deliv trusted servers exist, continue with step 3.
   • If the ela-admin or ela-deliv trusted servers do not exist, do the following:
     1. Stop the messaging software (voice system)
     2. Restart the messaging software (voice system).

     The system should then automatically add the missing trusted servers after reinitialization occurs.

3. Edit the ela-admin and ela-deliv trusted server profiles:
   1. From the AUDIX Command Prompt screen, enter change trusted-server ela-admin at the enter command prompt.

      The Trusted-Server Profile screen displays.

   2. Edit the ela-admin trusted server profile. Verify that the:
      • Trusted-Server Name field is set to ela-admin
      • IP address field is set to 127.0.0.1
      • Service Name field is set to Enhancded-List Application
      • Minutes of Inactivity Before Alarm field is set to 0
   3. Press F3 (Save).
   4. Enter change trusted-server ela-deliv at the enter command prompt.
   5. Edit the ela-deliv trusted server profile. Verify that the:
      • Trusted-Server Name field is set to ela-deliv
      • IP address field is set to 127.0.0.1
      • Service Name field is set to Enhancded-List Application
      • Minutes of Inactivity Before Alarm field is set to 255
   6. Press F3 (Save).
   7. Enter exit at the enter command prompt.

EL REGISTRY 1

Description:

The Enhanced-List registry is lost. The ELA software detected that the registry database disappeared.

Repair Procedure:

Do one of the following:

• Restore system data from the nightly backup.
• Readminister the registry:
  1. Start at the Messaging Administration main menu and select Enhanced List Management.

     The system displays the Manage Enhanced-Lists page.

  2. Click Create a New List.

     The system displays the Create a New Enhanced-List page.

  3. Re-enter the data for an Enhanced List. For more information, click the field names or Help on the web-based administration page.
  4. Click Save.

     The system responds with a message that a mailbox already exists for the given extension. Answer yes to confirm that you want to change the existing mailbox into a list mailbox.

  5. Repeat step b through step e for each Enhanced List.

EL REGISTRY 2

Description:

The system failed to write an updated Enhanced-List registry.

Repair Procedure:

• Contact your remote support center.

EL SHADOW 1

Description:

The system lost the shadow mailbox data.

Repair Procedure:

Use one of the following recovery methods:

• Restore the data from the most recent backup of system data.
• Re-enter the shadow mailbox extension and community ID:
  1. Verify that the shadow mailbox actually exists at the desired extension:
     1. Start at the Messaging Administration main menu and select Messaging.

        The system displays the AUDIX Command Prompt after you enter your login.

     2. Enter display subscriber subscriber_extension at the enter command prompt to verify that the shadow mailbox exists.
     3. Do one of the following:
        • If the shadow mailbox exists:
          1. Press F1 (Cancel).
          2. Enter exit at the enter command prompt.
          3. Continue with step 2.
        • If the shadow mailbox does not exist:
          1. Create a new shadow mailbox.
          2. Continue with step 2.

  2. Start at the Messaging Administration main menu and select Enhanced List Setup.

     The system displays the Configure the Enhanced-List Application page.

3. Re-enter the shadow mailbox extension and community ID.
4. Click Save.

   The system verifies that the shadow mailbox exists at the extension given and saves the shadow mailbox data.

EL SHADOW 2

Description:

The shadow mailbox is corrupt.

Repair Procedure:

Use one of the following recovery methods:

• Restore the data from the most recent backup of system data.
• Re-enter the shadow mailbox extension and community ID:
  1. Verify that the shadow mailbox actually exists at the desired extension:
     1. Start at the Messaging Administration main menu and select Messaging.

        The system displays the AUDIX Command Prompt after you enter your login.

     2. Enter display subscriber subscriber_extension at the enter command prompt to verify that the shadow mailbox exists.
     3. Do one of the following:
        • If the shadow mailbox exists:
          1. Press F1 (Cancel).
          2. Enter exit at the enter command prompt.
          3. Continue with step 2.
        • If the shadow mailbox does not exist:
          1. Create a new shadow mailbox.
          2. Continue with step 2.

  2. Start at the Messaging Administration main menu and select Enhanced List Setup.

     The system displays the Configure the Enhanced-List Application page.

3. Re-enter the shadow mailbox extension and community ID.
4. Click Save.

   The system verifies that the shadow mailbox exists at the extension given and saves the shadow mailbox data.

EL SHADOW 3

Description:

The shadow mailbox data is corrupt.

Repair Procedure:

Use one of the following recovery methods:

• Restore the data from the most recent backup of system data.
• Re-enter the shadow mailbox extension and community ID:
  1. Verify that the shadow mailbox actually exists at the desired extension:
     1. Start at the Messaging Administration main menu and select Messaging.

        The system displays the AUDIX Command Prompt after you enter your login.

     2. Enter display subscriber subscriber_extension at the enter command prompt to verify that the shadow mailbox exists.
     3. Do one of the following:
        • If the shadow mailbox exists:
          1. Press F1 (Cancel).
          2. Enter exit at the enter command prompt.
          3. Continue with step 2.
        • If the shadow mailbox does not exist:
          1. Create a new shadow mailbox.
          2. Continue with step 2.

  2. Start at the Messaging Administration main menu and select Enhanced List Setup.

     The system displays the Configure the Enhanced-List Application page.

3. Re-enter the shadow mailbox extension and community ID.
4. Click Save.

   The system verifies that the shadow mailbox exists at the extension given and saves the shadow mailbox data.

EL SHADOW 4

Description:

The shadow mailbox is not allowing access to the trusted server.

Repair Procedure:

1. Log in to the INTUITY AUDIX Command Prompt.
   

The system displays the AUDIX Command Prompt after you enter your login.

2. Enter ch cos ELA_Class_of_Service_Name/Number at the enter command prompt.
3. Verify that the Trusted Server Access? field is set to y.
4. Enter di sub shadow_mailbox_extension at the enter command prompt.
5. Verify that the Class of Service field is set to the appropriate class of service (COS).
6. Enter exit at the enter command prompt.

The system displays the Administration main menu.

7. Start at the Messaging Administration main menu and select Enhanced List Setup.

   The system displays the Configure the Enhanced-List Application page.

8. Verify that the correct COS number appears in the Class of Service field.
9. If everything is correct up to this point,contact your remote support center.

EL SHADOW 5

Description:

The shadow mailbox does not exist at the expected extension.

Repair Procedure:

Re-enter the shadow mailbox extension and community ID:

1. Verify that the shadow mailbox actually exists at the desired extension:
   1. Start at the Messaging Administration main menu and select Messaging.

      The system displays the AUDIX Command Prompt after you enter your login.

   2. Enter display subscriber subscriber_extension at the enter command prompt to verify that the shadow mailbox exists.
   3. Do one of the following:
      • If the shadow mailbox exists:
        1. Press F1 (Cancel).
        2. Enter exit at the enter command prompt.
        3. Continue with step 2.
      • If the shadow mailbox does not exist:
        1. Create a new shadow mailbox.
        2. Continue with step 2.

2. Start at the Messaging Administration main menu and select Enhanced List Setup.n

   The system displays the Configure the Enhanced-List Application page.

3. Re-enter the shadow mailbox extension and community ID.
4. Click Save.

   The system verifies that the shadow mailbox exists at the extension given and saves the shadow mailbox data.

EL SHADOW 6

Description:

The shadow mailbox contains messages for recipients who have full mailboxes. ELA cannot deliver these messages until the recipients make space in their mailboxes.

The INTUITY AUDIX LX application can take up to 2 weeks to determine that a message is undeliverable and to generate a log entry for a delivery failure.

Repair Procedure:

You can correct single instances of this problem by deleting messages from the shadow mailbox. To access the shadow mailbox:

1. Log in to the INTUITY AUDIX Command Prompt.
   

The system displays the AUDIX Command Prompt after you enter your login.

2. Enter ch su extension for the Enhanced-List shadow mailbox.
3. At the Subscriber screen, enter a new password in the Password: field.
    

   Note: Remember this password for Step�6 below.

4. Press F3 (Enter) to save the password.
5. At the enter command: prompt, enter exit.
6. Use Message Manager to log in to the shadow mailbox.
7. Open the Outgoing folder and delete messages that have been rescheduled for delivery to full mailboxes. Keep deleting messages until the shadow mailbox is less than 50 percent full.
8. Make a list of the recipients whose mailboxes are full.
9. Log out of the shadow mailbox.
10. Ask subscribers with full mailboxes to delete at least half of their messages. Do not use INTUITY AUDIX to make this request, because it cannot deliver messages until the mailboxes have more room.

If you get this alarm regularly, evaluate how your business uses ELA:

• Do your subscribers use large enhanced lists too frequently? Are they being used for trivial or nonbusiness purposes?
• Are subscriber mailboxes too small? Do you need to increase mailbox space or purchase more hours for storage?
• Is the ELA class of service correct? (Check the value in the Mailbox Size (seconds), Maximum: field on the Class of Service screen, page 2. Is the ELA class of service assigned to the shadow mailbox?
• Are the intervals for rescheduling delivery on the System Parameters Features screen appropriate?

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