INTUITY AUDIX provides several tools and utilities that are available
to enhance the system administration environment including:
INTUITY AUDIX Expert System
Since 1987, AT&T's, and now Avaya's, Services organization has
used artificial intelligence technology in the form of expert system
tools, in conjunction with its human technicians, to provide its customers
with first-rate maintenance support. INTUITY AUDIX is supported by
the INTUITY Audix Expert System, which is a computer system that facilitates
solving problems in a given field or application by drawing inference
from a knowledge base developed from real-life experiences. The Expert
System works in the background by collecting data from a remote location;
it is not an interactive tool.
For more information on how this Expert system works, see INTUITY
AUDIX Expert System.
AUDIX
Administration and Data Acquisition Package
The AUDIX Administration and Data Acquisition
Package (ADAP) is part of the standard INTUITY AUDIX system configuration.
ADAP is a collection of software programs installed on a customer-provided
PC. ADAP uses a command-line language interface and allows the customer's
system administrator to download traffic data, subscriber data, and
other system data from the messaging database files on the INTUITY
AUDIX system to a PC or printer for further processing.
Administration of the ADAP software is the
customer's responsibility. For more information on how ADAP works,
see ADAP.
ADAP Connectivity
Connections can be established directly through
an RS-232 port (COM1) or indirectly using remote access capabilities
as discussed in the topic Remote Access.
The customer's system administrator logs in to the voice messaging
system using an ADAP-supplied command.
ADAP Data Management
Live data is the information maintained
by the voice messaging system and stored on the INTUITY AUDIX system
itself. Except for database-modification commands and the system attendant
reports, ADAP does not work directly with live data in the
voice messaging database. Instead, ADAP copies this data to the PC.
Changing the data stored on the PC does not change the information
stored on the voice messaging system.
With the command-line language, the customer's
system administrator can retrieve and send data directly to the PC
or to a printer for further processing.
ADAP Optional Components
To use ADAP's capabilities, it might be necessary
to add some components to the standard configuration. The following
table lists the ADAP requirements. See ADAP
for more information.
Table: ADAP Requirements
|
Component
|
Notes
|
|
Personal computer (PC)
|
The ADAP software must be loaded on a computer
that is separate from the INTUITY AUDIX system.
|
|
ADAP software
|
Standard with the INTUITY AUDIX system.
|
Backup
and Restore
The INTUITY AUDIX system backs up data to a
650-MB rewritable compact disc (CD-RW). In the event of a system failure,
the information stored on CD-RW backup media is used to restore the
system back to an operational state.
There are two types of backups, unattended and
attended.
|
Note: An attended backup
cannot run during an unattended backup. An unattended backup cannot
run during an attended backup.
|
Unattended Backup
The INTUITY AUDIX system regularly and automatically
backs up information critical to its operation. This kind of backup
is called an unattended backup. If the backup fills the CD-RW,
the unattended backup alone might not completely restore the system
to its previous state. However, it does contain all of the information
necessary to bring the system back to working order. In the event of
a system failure, some voice messages could be lost if you have not
performed an attended backup.
Attended Backup
In addition to the information saved during
the nightly or unattended backups, an administrator can copy other types
of information from the INTUITY AUDIX system to CD-RW storage for security
and recovery purposes. This is called an attended backup. An
attended backup gives the administrator more options regarding which
data to back up than does an unattended backup. For example, the administrator
can back up all voice messages and other voice data using an attended
backup.
|
Note: Establish a
regular, rigorous backup schedule based on the quality of service
you plan to provide to your subscribers.
|
Avaya recommends performing an attended backup
at all of the following times:
- After making major system changes
- After entering new subscribers
- When experiencing system problems to avoid
losing information entered since the last unattended backup
Related Backup and Restore Information
For more information about backing up and restoring system data, see
Backup and Restore for instructions about
how to:
