Remote User Administration

Overview of Remote User Administration

Remote users are subscribers on other digitally networked Intuity AUDIX machines who exchange messages with the subscribers on your system. Remote user administration consists of keeping the list of remote subscribers on your system up to date. To keep the list up to date, you need to:

• Run remote updates
• Manually add, change, or delete subscribers from time to time
• Record subscriber names

This section includes various remote subscriber administration options and is organized as follows:

• Types of Remote Users
• What are Remote Updates?
• Setting Up Remote Updates for Your Local System
• Setting Up Remote Updates with Specific Remote Systems
• Running a Remote Update Manually
• Viewing the Remote Extensions List
• Setting Automatic Deletion of Nonadministered Remote Users
• Administering a Remote User Manually
• Recording Remote User Names

Purpose

The purpose of this section is to provide the system administrator with the necessary information and instructions to administer remote users on the Intuity AUDIX system.

Types of Remote Users

There are three types of remote AUDIX users:

• Administered remote users

Administered remote users are users that you have defined as remote users within the Intuity AUDIX system. Defining remote users happens in two ways:

• When you conduct remote updates, nonadministered remote users become administered remote users. See What are Remote Updates? for more information.
• When you manually administer a remote user rather than waiting for a remote update. See Administering a Remote User Manually for more information.
• Nonadministered remote users

Nonadministered remote users are remote users that are unknown to the local Intuity AUDIX system. Nonadministered remote users automatically become administered remote users when the system goes through the remote update process.

• Verified nonadministered remote users

Verified nonadministered remote users are remote users who appear in the local Intuity AUDIX database only because they successfully exchanged messages with the local system.

You should periodically check the List Remote Extensions screen (see Viewing the Remote Extensions List) and locate any verified remote users. If a local user regularly exchanges messages with a verified remote user, you may want to administer the remote user.

What are Remote Updates?

Remote updates provide an automatic method of administering remote users. Remote updates:

• Let you automatically add all remote users who will exchange messages across the network
• Let your local Intuity AUDIX system exchange user information with each Intuity AUDIX, DEFINITY AUDIX, and AUDIX (Release 1, Version 5 or later) remote system that is administered on the local system

Types of Remote Updates

The following list explains the types of remote updates.

Complete Updates

With a complete update, all user information is exchanged between systems. When a new system is added to the network, each existing system should request a complete update from the new system to add the new users to the network. Complete updates may involve thousands of users and require heavy system resources. Thus, you should perform complete updates during nonprime time to reduce the impact on system users.

Additionally, the local Intuity AUDIX system can automatically schedule a complete update during nonprime time from a remote system if the local system detects discrepancies between databases.

Partial Updates

Partial updates occur on a regular basis to add or change information for users. Partial updates occur, for example, when a new user is added to a remote system or a local system.

If all systems in the network allow updates, then any time a user is added to, deleted from, or changed on a system, that system notifies each system in the network.

Network Turnaround

Network turnaround lets networked systems exchange information using one connection. For example, if an Intuity AUDIX system in Chicago calls an Intuity AUDIX system in New York to send messages and give the New York system a user update, the New York system can turn around and send messages and user updates back to the Chicago system without ending the call. If network turnaround was turned off, the New York system would have to call the Chicago system separately.

The feature reduces long distance toll charges by allowing systems to exchange information using one call instead of two. The calling system pays any toll charges. The feature also makes the network more efficient because the system spends less time dialing and connecting with other systems. Only one turnaround cycle is permitted per call.

Remote Updates Versus Manual Entries

Remote updates greatly reduce the time required to set up the Intuity AUDIX digital network. Whether you use the remote updates feature depends on the:

• Number of users in your network
• Size and disk space of your local system
• Number of networking ports that you are using


 


Note: Do not run remote updates until you first examine your system capabilities and consult with the Avaya Design Center. Your system may not be able to handle complete updates from all of the systems in your network.

You also can enter remote user information manually. Before you administer your user or remote update information, consult with the remote system administrators in your network. Each remote system administrator must determine whether to use remote updates.

Setting Up Remote Updates for Your Local System

To set up remote updates for your local system:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter change machine at the enter command: prompt.

Because you did not enter a machine name, the system displays the Machine Profile Screen for a Local System, Page 1.

3. Press F7 (NextPage).

The system displays the Machine Profile Screen for a Local System, Page 2.

4. Complete the fields on this screen using the information provided in the table for Field Definitions; Local Machine Profile Screen, Page 2.
5. Press F3 (Enter) to save the information in the system database.

The cursor returns to the command line, and the system displays the following message:

Command Successfully Completed.

6. Enter exit or another administrative command at the enter command: prompt.

Setting Up Remote Updates with Specific Remote Systems

You have previously defined the remote update capabilities for the local system. You must also tell the local system what the remote update capabilities of each remote system should be.

To define the remote update capabilities of a specific remote system:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter change machine remote_machine_name at the enter command: prompt, where remote_machine_name is the name of a system that shares the network with your local system.


 


Tip: To see a list of remote systems, use the list machines command as described in Viewing the Machine Lists.

The system displays the Machine Profile Screen for a Remote System, Page 1. The table for Field Definitions; Remote Machine Profile Screen, Page 1 describes the address ranges assigned to the remote machine.

3. Press F7 (NextPage).

The system displays the Machine Profile Screen for a Remote System, Page 2.

4. Complete the fields on this screen using the information provided in the table for Field Definitions; Remote Machine Profile Screen, Page 2.
5. Press F3 (Enter) to save the information in the system database.

The cursor returns to the command line, and the system displays the following message:

Command Successfully Completed.

6. Enter exit or another administrative command at the enter command: prompt.

Running a Remote Update Manually

You may need to run a remote update manually to populate the user database quickly or to correct database inconsistencies discovered during an audit.

To run a remote update manually:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter list measurements feature day at the enter command: prompt.

The system displays the Feature Daily Traffic screen.

3. Write down the current number of remote users.
4. Press F6 (Cancel).

The cursor returns to the command line.

5. Enter get remote_updates remote_machine_name at the enter command: prompt, where remote_machine_name is the name of a system that shares the network with your local system.


 


Tip: To see a list of remote systems, use the list machines command as described in Viewing the Machine Lists.

The system displays the Remote Update Request Screen.

6. Press ENTER to begin the remote update, or press F6 (Cancel) to cancel the update.

The system begins the remote update.


 


Note: The update may take some time, possibly hours, depending on the number of users on the remote system. Avoid running the remote update during prime time hours.

7. When the remote update is complete, enter list remote extensions remote_machine_name at the enter command: prompt, where remote_machine_name is the name of a system that shares the network with your local system.

The system displays the List Remote Extensions Screen.

8. Check to see that the remote users are listed on the local system.
9. Enter list measurements feature day at the enter command: prompt.

The system displays the Feature Daily Traffic Screen.

10. Verify the new number of remote users.
11. Enter display administration-log at the enter command: prompt.

The system displays the Administrator's Log Screen.

12. Verify that no conflicts or problems occurred with the remote update.
13. Press F1 (Cancel).

The cursor returns to the command line, and the system displays the following message:

Command Successfully Completed.

14. Enter exit or another administrative command at the enter command: prompt.

Viewing the Remote Extensions List

Use the Remote Extensions List to locate verified nonadministered remote users and evaluate the usage dates of remote users. Although there is a record for the user, the system does not have a record of the name, name recording, and other information.

To determine how often messages are sent to a user, check the Usage Date field on the List Remote Extensions screen. Use the field also to determine if you can delete any administered remote users. If the Usage Date field shows a current date, then the remote administered user does not exchange messages with anyone on the local system. You can remove the user and increase your disk space.

To access and view the List Remote Extensions screen:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter list remote-extension remote_machine_name at the enter command: prompt, where remote_machine_name is the name of a system that shares the network with your local system.


 


Tip: To see a list of remote systems, use the list machines command as described in Viewing Machine Information.

The system displays the List Remote Extensions Screen. For the machine name you entered, the screen lists the following types of remote users:

• Administered
• Verified nonadministered remote users
• Unverified nonadministered remote users
3. Check the usage dates for both verified users and administered users.

If a verified user has a recent usage date (perhaps within the last month), you may want to administer the user and record the user's name. See Recording Remote User Names for more information.

4. Press F1 (Cancel).

The cursor returns to the command line, and the system displays the following message:

Command Successfully Completed.

5. Enter exit or another administrative command at the enter command: prompt.

Setting Automatic Deletion of Nonadministered Remote Users

You can use the System Parameters Features screen to request that nonadministered remote users be deleted automatically.

To set automatic deletion of nonadministered remote users:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter change system-parameters features at the enter command: prompt.

The system displays Page 1 of the System Parameters Features screen.

3. Press F7 (NextPage) until the system displays the System Parameters Features Screen, Page 4.
4. Complete the fields on this screen using the information provided in the table for Field Definitions; System Parameters Features Screen, Page 4.
5. Press F3 (Enter) to save the information in the system database.

The cursor returns to the command line, and the system displays the following message:

Command Successfully Completed.

6. Enter exit or another administrative command at the enter command: prompt.

Administering a Remote User Manually

Running a remote update can use one of your networking ports for quite some time. If you want to administer a remote user immediately but do not want to run a remote update, you may want to administer that user manually.

Adding a Remote User Manually

To add a remote user manually:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter add remote-subscriber machine_name at the enter command: prompt, where machine_name is the name of the remote machine on which the remote user is administered.


 


Tip: To see a list of remote systems, use the list machines command as described in Viewing the Machine Lists.

The system displays the Remote Subscriber Screen.

3. Complete the fields on this screen using the information provided in the table for Field Definitions; Remote Subscriber Screen.
4. Press F3 (Enter) to save the information in the system database.

The cursor returns to the command line, and the system displays the following message:

Command Successfully Completed.

5. Repeat Step 2 through Step 4 for each remote user you need to add.
6. Enter exit or another administrative command at the enter command: prompt.

Changing Remote User Data Manually

To change a remote user's data manually:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter change remote-subscriber remote_user_extension at the enter command: prompt, where remote_user_extension is the extension of a user on the remote networked system.


 


Tip: To see a list of remote users, use the list remote extension command as described in Setting up Remote Updates for Your Local System.

The system displays the Remote Subscriber Screen.

3. Complete or change the fields on this screen using the information provided in the table for Field Definitions; Remote Subscriber Screen.
4. Press F3 (Enter) to save the information in the system database.

The cursor returns to the command line, and the system displays the following message:

Command Successfully Completed.

5. Repeat Step 2 through Step 4 for each remote user you need to update.
6. Enter exit or another administrative command at the enter command: prompt.

Deleting a Remote User Manually

You may need to delete a remote user from the system manually. For example, to conserve system resources, you may want to delete an administered remote user with an old last usage date.

 

Mailing lists often include administered remote users. If you manually delete a remote user, the user's name will be removed from mailing lists with no notification to the user or the mailing list owner.

To delete remote users manually:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter remove remote-subscriber machine_name remote_user_extension at the enter command: prompt, where machine_name is the name of the networked system and remote_user_extension is the extension of a user on that system.


 


Tip: To see a list of remote systems, use the list machines command as described in Viewing the Machine Lists.

The system displays the following message:

Press [Enter] to execute or [Cancel] to abort.

3. Press F3 (Enter) to remove the remote user from the system database.

The cursor returns to the command line, and the system displays the following message:

Command Successfully Completed.

4. Repeat Step 2 and Step 3 for each remote user you need to delete.
5. Enter exit or another administrative command at the enter command: prompt.

Recording Remote User Names

You can verbally record remote user names into the system. Then, when a local user addresses a message to a remote user, the system plays back the remote user's name as a friendly confirmation.

 

Note: If you use the Remote Updates feature and a name was recorded for the user on the remote system, the recorded name is updated on the local system as part of the remote update. See What are Remote Updates? for more information.

For any new or changed recorded name to be updated, you must have the Updates In: field set to y on both the Machine Profile Screen for a Local System, Page 2 and the Machine Profile Screen for a Remote System, Page 2. You also must have the Updates Out: field set to y on the Machine Profile Screen for a Remote System, Page 2.

To record a remote user name:

1. From any telephone, log in to the AUDIX administrator's mailbox.
2. Press 9 to access the system administrator's menu.
3. Press 4 to record the remote user names.

The system plays the following message:

"Enter remote user extension and pound sign."

4. Enter the extension for the remote user and press #.
5. At the tone, speak the user's name.
6. Before you approve the recording, you have the following options:
• Press 2 3 to listen to the remote user name recording.
• Press 2 1 to record the remote user name again.
• Press * D to delete the remote user name recording.
7. When you are satisfied with the quality of the recording, press # to approve it.
8. Repeat Step 4 through Step 7 to record the next remote user's name.
9. When you finish recording all remote user names, hang up the telephone.

Verify a User's Name Recording

To verify that you have successfully recorded a user's name:

1. Start at the Avaya Intuity Main Menu and select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter display remote-user remote_user_extension at the enter command: prompt, where remote_user_extension is the extension of a user whose name recording you want to verify.

The system displays the Remote Subscriber Screen.

3. Verify that the Voiced Name? field contains the value y.
4. Press F3 (Enter) to save the information in the system database.

The cursor returns to the command line, and the system displays the following message:

Command Successfully Completed.

5. Enter exit or another administrative command at the enter command: prompt.

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