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Getting Started

Overview of Getting Started

This section explains the basic operations of the Intuity AUDIX system. It describes how to:

Who Should Read This Section

Read this section if you are a new administrator of an Intuity AUDIX system or if you want to review basic operations.

Logging In

You can use one of the following logins to the Intuity AUDIX system:
 
Table: Intuity AUDIX Logins
Login
Definition
Allows you to access:
sa
System administrator
  • All AUDIX administration screens
  • All Avaya Intuity windows
  • Other parts of the Avaya Intuity system except a few screens that are accessible only to service technicians
vm
Voice messaging administrator
Most AUDIX administration screens


 


Your service technician installs your system with default passwords. You should immediately change these passwords after the installation is complete. After familiarizing yourself with the basic operations of the Intuity AUDIX system detailed in the next few sections, set a new password.

Login Procedure

To log in to the Intuity AUDIX system:

  1. Turn on your terminal.

    2. The system displays the following message:

    console login:
     

    Note: The sample screens, menus, and windows provided in this help system may vary slightly from your system display.

  2. Enter the appropriate login. The system is case sensitive, so use lowercase letters.

    3. The system displays the following message:

    password:

  3. Enter the password for your login.

    4. The system displays the following message:

    terminal type:

  4. Enter one of the following:
  5. Continue with one of the following sections:
vm Login

If you use the vm login, the system displays the AUDIX Command Prompt Screen and the cursor appears as a blinking rectangle on the command line.

Once this screen is displayed, you can enter the commands that give you access to the various AUDIX screens.

sa Login

If you use the sa login, the system displays the Avaya Intuity Main Menu.

  1. Is AUDIX Administration highlighted?
  2. Enter the command that allows you to access the AUDIX screen that you want.


    3.  

    Tip: See The Command Line for a description of the AUDIX commands.

Intuity AUDIX Administration Screens

Instructions in this help system assume that you used the sa login to access the Avaya Intuity system. The instructions for screen navigation and data entry also apply to the vm login, although the vm login can only be used to access some AUDIX administration screens.


 


The Avaya Intuity system allows more than one person to perform the same function using the same screen, for example, adding a subscriber to the AUDIX system database. However, if two people happen to be, for example, editing the same subscriber's profile, only the changes made by the person who saves the screen last are written to the system database. The other person's changes are lost.

Accessing Administration Screens

You perform most Intuity AUDIX system administration tasks using screens accessed by selecting AUDIX Administration from the Avaya Intuity Main Menu. Through the AUDIX administration screens you view information, enter information, or select available system options.

You access the various AUDIX administration screens primarily via commands that you type at the command line. This is a different method of access from the windows and menus that are used to gain access to other parts of the system. See Window Layout and Components to find out about using windows and menus.

To follow along with explanations in this section, use the sa or vm login to access the AUDIX Command Prompt Screen. See Logging In for more information.

The following sections describe how to use the AUDIX administration screens.

Screen Layout

Layout of the AUDIX Command Prompt Screen represents the basic layout of the AUDIX Command Prompt (AUDIX Administration) screen.

Screen Components

The Component Descriptions: AUDIX Command Prompt Screen table provides details about each area of the AUDIX Command Prompt (AUDIX Administration) screen.

Standard Screen Function Keys

Several function keys perform standard actions regardless of the screen you are viewing. Other commands are unique to a particular screen. The following table describes the purpose of each standard function key.


 
Table: AUDIX Administration Standard Function Keys
Function Key
Purpose
F1 (Cancel)
Aborts the current activity and returns the cursor to the command line. When the cursor is on the command line, F1 erases the entire contents of the command line. On a help screen, F1 returns to the screen on which the help was requested.
F2 (Refresh)
Repaints the screen.
F3 (Enter)
Submits the information entered on a screen for the action specified on the command line. When the cursor is in the command line, F3 requests execution of the command.

Note: RETURN has the same effect as F3 (Enter) when the cursor is on the command line. On a screen, RETURN moves the cursor forward from one field to the next.

F4 (Clear Fld)
Clears an entire field in a screen or a single keyword from the command line. For example, if the command line contains the command list cos and you press F4, the command line changes to list.
F5 (Help)
When the cursor is on the command line, pressing this key is identical to typing the help command; that is, it displays a screen explaining all the types of help available in the Intuity AUDIX system. When the cursor is on a screen, this key requests help for the entire screen.
F6 (Choices)
When the cursor is on the command line, this key requests a menu of valid entries for command line keywords. Once a Choices menu is displayed, pressing F6 selects the highlighted item from the menu.
When the cursor is on a screen, F6 requests help for the particular field where the cursor appears. The field help menu provides an explanation of the field and a list of valid values or actions for the field. When a field menu is displayed, pressing F6 again selects the highlighted item from the menu.
F7 (NextPage)
Moves forward through multiple pages of administration screens, reports, or help screens.
F8 (PrevPage)
Moves backward through multiple pages of administration screens, reports, or help screens.

Changing the Sequence of the AUDIX Function Keys

The function keys shown on the last line of the screen appear in the default order for Intuity AUDIX.

You can change the sequence of these function keys to match the sequence used by the System Access Terminal (SAT) or Manager 1 administration tools for the System 75 switch and the DEFINITY Communications System Generic 1 and 3.

To change the sequence of keys:

  1. Enter toggle function-keys at the command line.

    2. The key sequence changes from the default order to that of the SAT or Manager 1, or vice-versa.

The Command Line

This section describes the syntax for the commands that activate the Intuity AUDIX administration screens.

Verb-Object Syntax

The commands to activate the Intuity AUDIX administration screens follow a verb-object syntax. A qualifier such as a subscriber or machine name may be added to some verb-object commands.

The structure of the Intuity AUDIX screen-activation commands is:

Verb or Verbs Object or Object Phrase Qualifier or Qualifiers

Each of these three elements of the command-line is described below.

See AUDIX Administration Screens Organized by Verb and By Object in the Screen Summary section for a complete list of the screen-activation commands.

Command-Line Verbs

The first element of the command-line is the verb, which specifies the type of action. The following is a list of Intuity AUDIX verbs in the command-line. Those marked with an asterisk (*) are complete commands; that is, they are never combined with objects or qualifiers.


 
add
audit
change
copy
display
exit*
get
help*
list
logoff*
print
remove
reset
test
toggle
trace


Command-Line Objects and Object Phrases

The second element of the command-line is the object or object phrase. This is usually a screen name. The screen name consists of one or more words that identify the screen. If more than one word is used, you must type a hyphen between the two words to ensure that the object phrase has no embedded spaces. Screen names are generally (but not always) the same as the title of the screen as it appears on your monitor. Examples of objects and object phrases are alarms, measurements, remote-messages, subscribers, and system-parameters.

Command-Line Qualifiers

The third element of the command-line is the qualifier. A command-line qualifier can be a subscriber extension number (12345), a date (7/21/99), a subscriber name ("Jane Doe"), and other specific parameters. Note that a qualifier with an embedded space, such as the subscriber name Jane Doe, must be put in quotation marks, such as: "Jane Doe".

Variations of Commands

You can activate most screens by more than one version of a command. The different versions of the screen-activation command are distinguished by the verb that begins the command line, and the qualifiers that end it. For example, there are four versions of the command to activate the Subscriber screen:

All of these commands activate the Subscriber screen with information about the subscriber, whose name or telephone number you typed. The display and remove versions of the command activate a display-only version of the screen. The add and change versions of the command activate a data entry version of the screen that allows you to make changes to the features assigned to the AUDIX subscriber specified by name/number.

Command-Line Abbreviation

For most screen-activation commands, you can enter a minimum unique subset of the full command string and the system expands the entry. For example, the command change system-parameters sending-restrictions can be abbreviated to ch sy s since this is a unique subset of the full command.

The abbreviation of each word in the command must be represented by the first n letters of the word in the correct spelling order, where n is the minimum number of letters that uniquely specifies the command word. As a general rule, n is equal to 2. In other words, it usually takes two characters to uniquely identify each element of the command line. There are two exceptions to the correct-spelling rule: announcement-set is abbreviated annc, and class of service is abbreviated cos.

In the previous example, the string ch sys s is acceptable as a unique subset of the full command. However:

Note that hyphenated words such as system-parameters and sending-restrictions are treated as single words.

Command Structure

You can build a command one word at a time. For example, at the beginning of the command line you can press F6 (Choices) to see a list of all valid command verbs. If you then enter ch, the system expands ch to change and lists all valid words that can follow change. If you then enter sy, the system expands the command line to change system-parameters and lists all valid words that can follow.

If you enter a string that is not a valid command word or is not a valid or unique abbreviation, the system notifies you of the mistake. If you omit a required command qualifier such as a subscriber name or extension, or a port address, the system prompts you for the missing information.

Command-Line Help

While you are entering a command, pressing the F6 (Choices) function key displays a menu of allowable command words in the activity window. The choices displayed depend on the position of the cursor in the command line. That is, the allowable command words displayed when you press F6 (Choices) are only those command words that can follow the word or words that are currently to the left of the cursor, if any. Select from the choices displayed on the menu by using the TAB key or arrow keys, or by typing the first one or two characters of the desired menu choice.

Command History and Command-Line Editing

The system memory retains a list of the 10 most recently entered commands. After you enter a command, you can scroll back through a list of previous commands using the UP ARROW key. Each time you press the UP ARROW key, the previous command in the command list is retrieved. Each time you press the DOWN ARROW key, the next command in the command list is retrieved. The retrieved command is placed on the command line with the cursor at the end of the line. This is a convenient way to reenter commands containing subscriber names or telephone numbers, for example, without retyping the entire command.

The following table shows the editing actions that are possible once you display a previously executed command on the command line.
 
Table: AUDIX Administration Command Line History and Editing
Key
Purpose
F1 (Cancel)
Erases the entire contents of the command line
LEFT ARROW
Moves the cursor to the beginning of the previous word on the command line
TAB or RIGHT ARROW
Moves the cursor to the beginning of the next word on the command line
UP ARROW
Moves through previously completed commands
DOWN ARROW
If you have gone too far through previously completed commands, moves back through the commands
BACKSPACE
Deletes the character preceding the cursor
F4 (Clear Fld)
Clears a single keyword from the command line; for example, if the command line contains the command list cos and you press F4, the command line reads list.
F5 (Help)
Displays a screen explaining the types of help available in the Intuity AUDIX system
F6 (Choices)
Displays a menu of valid entries for command-line keywords. Once a Choices menu is displayed, press F6 to select the highlighted item from the menu.
F3 (Enter)
Expands a shortened version of a command and activates the screen

Example of Command Line History and Editing

You can also combine some of these editing operations. For example, suppose you need to add several subscribers at one time.

To add the first subscriber with extension 1000:

  1. Type add subscriber 1000
  2. Fill in the data entry fields on the screen.
  3. Press F3 (Enter) to save the information about this subscriber to the system database.

To add the next subscriber, a new subscriber with extension 2000:

  1. Press F4 (Clr Fld).
  2. Enter 2000

This activates the Subscriber screen. It is now ready for you to enter information about the subscriber with extension 2000.

Or, to change the record you just added:

  1. Press the UP ARROW key to retrieve the previous command.
  2. Press the LEFT ARROW key several times to move to the beginning of the line.
  3. Press F1 (Clear Fld) to remove the add keyword.
  4. Enter change in its place.

Using AUDIX Administration Screens to Enter Data

Some AUDIX Administration screens have data entry fields into which you enter values, such as subscriber extension numbers, announcement IDs, or class of service names. Other fields are display-only fields. You cannot enter data into display-only fields.

Moving Between Data Entry Fields

The table for Screen Navigation Key Descriptions shows the keys that are used to move between data entry fields within a screen.


 
Table: Screen Navigation Key Descriptions
Key
Purpose
TAB and RETURN
Moves the cursor to the next field on the current screen in a left-to-right, top-to-bottom order. From the last field on a screen, this moves the cursor to the first field on the same screen.
SHIFT + TAB
Moves the cursor to the previous field on the current screen in a right-to-left, bottom-to-top order. From the first field on a screen, this moves the cursor to the last field on the same screen.
BACKSPACE
Deletes the last character entered into the field and moves the cursor backward one position.
DELETE
May delete all entries on a screen. Use DELETE only if specifically mentioned on the screen, such as Press Delete to Cancel.
HOME
Moves the cursor to the beginning of the current field.
END
Moves the cursor to the end of the current field.
F4 (Clear Field)
Clears the current field.
F6 (Choices)
Displays a menu listing the valid values, if any, for a field. You can select from the menu entries to populate that field.

Data Entry

When a screen is activated, the cursor is positioned at the beginning of the first data-entry field. The data entry fields have limits to the number of characters you can enter, depending on the nature of the field. Generally, the length of the field corresponds to the maximum number of characters allowed for that field.To obtain this information, position the cursor in a data entry field and press F6 (Choices). If you type invalid information into a field, the system displays a help message containing information to help clarify the required input.

Some data entry fields are optional, while others require you to enter a value before saving the information to the system database. If you try to save information entered into a screen without entering all of the required information, the system displays a help message noting the missing information.

You can reuse a screen once information entered on it has been saved. Combine the editing and cursor movement operations to place the cursor back at the first data entry field as described in the example on Example of Command Line History and Editing. When you type a character into the first position of a field, the previous contents of the field are cleared and the new characters are entered into it.

Field Help and Selecting Valid Values from the Choices Screen

When the cursor is in a field, pressing the F6 (Choices) function key displays information about the field and lists the valid values that can be entered in that field, if any. If there are several valid values, you can select one from the list using TAB, SHIFT+TAB, and the arrow keys, or by typing the initial character of a value.

Avaya Intuity Administration Windows and Menus

The Avaya Intuity Main Menu shows all the main menu options. All options on the main menu except AUDIX Administration use windows and menus to perform system administration tasks. These menu-driven windows enable you to select a menu option and display another menu or window.

You can display more than one window or menu concurrently, but only the last one displayed is active. To return to a previous window, you must cancel the active window or menu.

This section describes how to use these Avaya Intuity Administration windows and menus.

Accessing Avaya Intuity Administration Windows

You perform administration tasks for the Avaya Intuity platform using windows. You gain access to these windows by selecting any option from the Avaya Intuity main menu except AUDIX Administration. Through the Avaya Intuity Administration windows you view information, enter information, view pop-up menus, or select from available system options.

Window Layout and Components

The following section describes the layout of the windows and the components and functions of the windows.

To practice accessing menus and windows:

  1. Follow the procedures listed in Logging In.

    2. The system displays the Avaya Intuity Main Menu.

  2. Use the arrow keys or the TAB key, or type c to select:

    3. Customer/Service Administration

    The system displays the Customer/Services Administration menu with the first menu item highlighted.

  3. Press RETURN.

    4. The system displays the Alarm Management window. See the Sample Avaya Intuity Administration Menu and Window, which is a representative example of the Avaya Intuity Administration windows. The layout, function keys, navigation, and data entry descriptions apply to all windows.

    The Component Descriptions: Avaya Intuity Administration Windows table describes the layout and components of the Avaya Intuity Administration menu and window.

Standard Window Function Keys

Several function key commands perform standard actions regardless of what window is active. Other commands are unique to a particular window. The Avaya Intuity Administration Window Function Keys table describes the standard function key commands.


 
Table: Avaya Intuity Administration Window Function Keys
Command
Description
Help
Displays information about the active window, including available function key commands. To close the help window, press Cancel.
Choices
From a data-entry field, displays a menu of possible options, if available. For more information, see Pop-Up Menus.
Save
Saves any changes to the system database.
PrevPage
Scrolls to the previous page, when a window contains more than one screen (page) of information.
NextPage
Scrolls to the next page, when a window contains more than one screen (page) of information.
Prev-Frm
If more that one window is open, makes the previous window active while still displaying the current window. Continue pressing the key to scroll in a loop through all open windows. (This choice is not present in all windows.)
Next-Frm
If more that one window is open, makes the next window active while still displaying the current window. Continue pressing the key to scroll in a loop through all open windows. (This choice is not present in all windows.)
Cancel
Closes the active window and returns to the previous window. Any unsaved changes are lost.
Chg-Keys
Toggles between two available sets of function key commands.
Print
If you have a printer connected to your Avaya Intuity system, prints each page of the window that can be displayed.

Using Avaya Intuity Windows to Enter Data

Some Avaya Intuity windows have data-entry fields into which you enter values, such as user IP addresses, machine names, or dial strings. Other fields are display-only fields. You cannot enter data into display-only fields.

Moving Between Data Entry Fields

The Window Navigation table shows the keys that are used to move between data-entry fields within a window.


 
Table: Window Navigation
Command
Description
TAB and RETURN
Moves the cursor to the next field in the window in a left-to-right, top-to-bottom order.
BACKSPACE
Deletes the last character entered into the field and moves the cursor backward one position.
DELETE
May delete all entries on a screen. Use DELETE only if specifically mentioned in the window, such as Press Delete to Cancel.
HOME
Moves the cursor to the first field in the window.
END
Moves the cursor to the last field in the window.

Pop-Up Menus

A pop-up menu is a special type of window that contains a list of valid entries for a data entry field. Not all data-entry fields have a pop-up menu available. If a menu is available, you gain access to it by pressing F2 (Choices). You can populate the data entry field with a selection from the menu.

Selecting a Menu Option

To select a menu option, highlight the option, and press Enter. To highlight a menu option, use any of the following methods:

Data Entry

Some windows contain fields that require you to enter data. To enter data in a field, type in the lines displayed in the window.

The following guidelines apply to data entry:

Using Multiple Windows on the 715 Terminal

You can use the 715 terminal to log in to both the switch and the Avaya Intuity system to perform administration tasks and toggle back and forth between the two sessions.

To control the windowing functions, use the function keys F1, F2, F3, and F8 as described in Function Keys Used for Windowing on the 715 BCT Terminal.


 
Table: Function Keys Used for Windowing on the 715 BCT Terminal
Key
Operation
Control+F3
Enables the windowing function keys and displays their labels
F1
Turns off the windowing function keys
F2
Toggles between the Avaya Intuity system window and the switch window
F3
Toggles between split-screen and full-screen modes
Control+F8
When in an Intuity AUDIX screen, enables the function keys and displays their labels. CONTROL+F3 enables the windowing keys again and displays their labels.

Passwords

When your system is installed, both the sa (system administrator) and vm (voice messaging administrator) logins come with a default password. You are required to change this password immediately. There are certain minimum standards passwords must follow.

Additionally, you can administer several parameters of the password aging feature that will enhance the level of security the system maintains.

This section provides the procedures for changing passwords setting password aging.

You also administer subscriber default passwords and password aging. See Reassigning Subscriber Default Passwords for more information.

Guidelines for Passwords

To minimize the risk of unauthorized people using the Intuity AUDIX system, follow these guidelines for system administrator passwords.

Changing Passwords

You should immediately change the password for the sa and vm logins after your system is installed. Once the new passwords are established, you should also establish a regular schedule for changing the passwords, for example, at least monthly. Be sure to tell any other AUDIX administrators or system administrators of the change in passwords.

Both system administrators and AUDIX administrators can change passwords. AUDIX administrators who log in with the vm login can change the password for the vm login only. System administrators who log in with the sa login can change the password for both the sa login and vm login.

Changing the vm Password

Anyone logged in as vm can perform this procedure. To change the password for the vm login:

  1. Start at the Avaya Intuity Main Menu and select:

    2. AUDIX Administration

  2. At the enter command: prompt, enter change password

    3. The system displays the following message:

    UX:passwd: INFO: Changing password for vm
    Old password:

  3. Type in the old password and press F3 (Enter). If you are changing the password for the first time, type in the default password assigned by the service technician.

    4. The system displays the following message:

    New password:

  4. Type a new password containing 6 to 11 alphanumeric characters and press F3 (Enter).

    5. The system requires verification of the new password and displays the following message:

    Re-enter new password:

  5. Type the new password again and press F3 (Enter) to save the information to the system database.

    6. The system displays AUDIX Command Prompt Screen and the following message:

    Command completed.

  6. Enter exit or another administrative command at the enter command: prompt.
Changing the sa Password

The following notes on passwords are for the remote service center personnel.

To change the sa password:


 

Note: You can also change the vm password from this window.

  1. Start at the Avaya Intuity Main Menu and select:

    2. Customer/Services Administration
    	System Management
    		Password Administration
    			Assign/Change Password

    The system displays the Assign/Change Password Window.

  2. Type sa at the login: prompt or press F2 (Choices) to select from a list of logins.
  3. Press F3 (Save).
  4. Type y to confirm that you want to change the password for the login selected, or type n to cancel the request and return to the Assign/Change Password Window.
  5. Enter a new password containing 6 to 11 alphanumeric characters password at the New password: prompt.

    6. The system displays the following message:

    Re-enter new password:

  6. Enter the new password again.

    7. The system displays the following message:

    Password changed for sa.

    Hit acknowledge key to continue

  7. Press F1 (Acknowlg Message) to continue.
  8. Press F6 (Cancel) repeatedly to return to the main menu.

Setting Administrator Password Aging

Password aging can be applied to both the sa and vm logins. Aging administrator passwords is strongly recommended to help maintain a high level of system security. However, the sa login can disable the password aging feature for both the sa and vm logins.

To set administrator password aging:

  1. Start at the Avaya Intuity Main Menu and select:

    2. Customer/Services Administration
    	System Management
    		Password Administration
    			Assign/Change Password Aging

  2. Type sa at the login: prompt, or press F2 (Choices) to select from a list of logins, and press the TAB key to move the cursor to the next field.

    3. The system expands the Assign/Change Password Aging Window to include password aging parameters. The fields that are displayed depend on what options are turned on. For example, if Expiration Warning: is set to OFF, no numbers are displayed in the Days column.

  3. Type ON or OFF in the Password Expiration: field and press TAB.
  4. Type a number between 1 and 999 in the Days field and press TAB. This number indicates how many days will elapse before the password expires.
  5. Type ON or OFF in the Minimum Age Before Changes: field and press TAB.
  6. Type a number between 1 and 998 in the Days field and press the TAB key.
  7. Type ON or OFF in the Expiration Warning: field and press the TAB key.
  8. Type a number between 1 and 998 in the Days field.
  9. Press F3 (Save) to save this information to the system database.
  10. Press F6 (Cancel) repeatedly to return to the main menu.

Logging Out of the Intuity AUDIX System

There are two options for logging out of the Avaya Intuity system, depending on how you are logged in. If you are logged in as vm, you log out of AUDIX Administration. If you are logged in as sa, you can exit the AUDIX Administration screens and continue to administer other parts of the system.

vm Log Out

If you are logged in as vm, you only have access to the AUDIX Administration screens.

To log out of the AUDIX system:

  1. At the AUDIX Command Prompt screen enter command: prompt, enter exit

    2. The system displays the login: prompt or closes the terminal emulator session.

sa Log Out of AUDIX

To exit AUDIX Administration and return to the main menu:

  1. At the AUDIX Administration screen enter command: prompt, enter exit

    2. The system displays the Avaya Intuity Main Menu.

  2. Press F6 (Cancel).

    3. The system displays the login: prompt or closes the terminal emulator session.

To exit AUDIX Administration altogether:

  1. At the AUDIX Administration screen enter command: prompt, enter logoff

    2. The system displays the login: prompt.

Remote Administration

The Avaya Intuity system supports both local access and remote access for system administration. Local access for administration is supported using the Avaya Intuity system's dedicated monitor and keyboard. Remote access for administration is supported through a terminal and modem connected to the first serial port on the CPU or to the multi-port serial card. Remote access capabilities are a standard Avaya Intuity system feature.


 


The Avaya Intuity system allows more than one person to perform the same function on the same screen, for example, adding a subscriber to the Intuity AUDIX system database. However, if two people happen to be editing the same subscriber's profile, only the changes made by the person who saves the screen last are written to the system database. The other person's changes are lost.

Example of a Remote Login Sequence

Configurations and remote access sequences vary widely, depending on the site. An example of a remote login is presented below. You may need to refer to the documentation for your terminal or terminal emulator to find the remote access procedure that applies to your particular situation.


 

Tip: Depending on your terminal emulator, you might have trouble correctly viewing some of the Intuity AUDIX screens. Try making changes from the terminal emulator's Controls or Options menu. In particular, try turning word wrap or wraparound off.

Distant 7400B to Avaya Intuity 7400A

To log in remotely to the Avaya Intuity system via 7400B and 7400A data modules, enter the UNIX command cu on your remote terminal at the UNIX system prompt. The cu options are explained in your UNIX documentation.

To log in remotely:

  1. Type cu [options] 7400A telephone number at the UNIX system prompt.

    2. The system displays the console login: prompt.

  2. Log in to the system as described in Login Procedure.

    3. If you logged in as sa, the system displays the platform's main menu. If you logged in as vm, the system displays the AUDIX Administration command line.

Function Key Substitutes for Remote Login

With some remote administration setups, the function keys are inoperable in the Intuity AUDIX administration screens and Avaya Intuity windows. Therefore it may be necessary to use keystrokes as a substitute for onscreen function keys.

AUDIX Administration Screen Function Key Substitutes

The Function Key Substitutes table lists the keystrokes that you use in place of the function keys.


 
Table: Function Key Substitutes
Function Key
Keystroke Substitution
F1 (Cancel)
CONTROL+X
F2 (Refresh)
CONTROL+L
F3 (Enter)
CONTROL+E
F4 (Clear Fld)
CONTROL+K
F5 (Help)
CONTROL+W
F6 (Choices)
CONTROL+C
F7 (NextPage)
CONTROL+N
F8 (PrevPage)
CONTROL+P
DOWN ARROW
CONTROL+I
BACKSPACE
CONTROL+H
TAB
CONTROL+J
PRINT SCREEN
CONTROL+O (This prints to a system printer only.)

Platform Window Function Key Substitutes

For any main menu option except AUDIX administration, use the key sequence in the table for Function Key Substitutions for Remote Administration of the Avaya Intuity System to specify a function key.


 
Table: Function Key Substitutions for Remote Administration of the Avaya Intuity System
Function Key
Keystroke Substitution
F1 (Help)
CONTROL+F then 1
F2 (Choices)
CONTROL+F then 2
F3 (Save)
CONTROL+F then 3
F4 (NextPage)
CONTROL+F then 4
F5 (PrevPage)
CONTROL+F then 5
F6 (Cancel)
CONTROL+F then 6
F7 (Cmd-Menu)
CONTROL+F then 7
F8 (Chg-Keys)
CONTROL+F then 8

Printing

If your Avaya Intuity system is equipped with a system printer, you can print the results of any display or list command. In addition, you can print the contents of any AUDIX screen by pressing F9 or CONTROL+O any time the cursor is not on the command line.


 


If you have enabled a system printer as described below then removed the printer, pressing F9 or CONTROL+O, or typing a print command fills up the print queue with print jobs that cannot be processed. This can result in a slowdown of UNIX processes.

Enabling the System Printer

To enable a printer:

  1. Start at the Avaya Intuity Main Menu and select:

    2. UNIX Management
    	Printer Administration

  2. Select Install Printer Software and press ENTER to install printer software.

    3. The system displays the following message:

    Printer has been successfully added. Press <Enter> to continue.

  3. Press ENTER to return to the Printer Administration menu.
  4. Press F6 (Cancel) repeatedly to return to the main menu.

Printing Screen Contents and Reports


 


If you have not enabled a system printer as described in Enabling the System Printer, issuing a print command will fill up the print queue with print jobs that cannot be processed. This can result in a slowdown of UNIX processes.

To print a set of AUDIX screens or a multiple-page report:

  1. Start at the Avaya Intuity Main Menu and select:

    2. AUDIX Administration

  2. At the enter command: prompt, type one of the following:

To print the contents of a window:

  1. Position the cursor in a field within the window you want to print.
  2. Press F9 or CONTROL+O.

    3. The system sends the contents of the window to your system printer. (Some terminals or terminal emulators use other keystrokes to print. If your window does not display an F9 key, see the documentation included with the software or hardware.)

To print the contents of certain menus:

  1. Access the menu you want to print.
  2. Press F8 (Actions).

    3. The system displays the Actions menu.
     

    Note: If the label for the F8 function key does not read Actions, you have accessed a menu that does not have a print option.

  3. Select print

    4. The contents of the menu are printed to your system printer.

Adding Switch Time Zones

The AUDIX system must know the time zones in which the switches that it serves in a Distributed Communications System (DCS) network are located.


 

Note: This procedure is valid for DEFINITY switches only. See your switch documentation to ensure correct administration procedures.

To administer switch time zones:

  1. Start at the Avaya Intuity Main Menu and select:

    2. AUDIX Administration

  2. At the enter command: prompt, type change switch-time-zone.

    3. The system displays the Switch Time Zone Screen.

    Enter information for those switches that are part of your DEFINITY communications system network according to the information in the table for Field Definitions: UNIX Date and Time Window.

  3. Press F3 (Enter) to save this information to the system database.
  4. Enter exit or another administrative command at the enter command: prompt.

Checking and Setting the System Clock

The Avaya Intuity system uses the UNIX system clock to perform certain time-dependent tasks, such as placing a time stamp on voice messages and doing the nightly backup of critical system data. The clock was probably set during the installation of your system, but you should check it during this getting-started phase. Check it again monthly, and whenever a daylight savings time change occurs.

The UNIX system clock loses approximately 3 seconds per day. Therefore, it is recommended that you correct the system time every month and synchronize the UNIX system clock with the on-board (hardware) real-time clock. When you set the system time for the Avaya Intuity system using the procedures in this section, you set both of the clocks. You should synchronize the Avaya Intuity system to the switch or synchronize the Avaya Intuity system and the switch to a real-time source.

To check the UNIX date and time:

  1. Start at the Avaya Intuity Main Menu and select:

    2. UNIX Management
    	UNIX Date and Time

    The system displays the UNIX Date and Time Window.

  2. Check the date and time information.
  3. If there are no inaccuracies, press F6 (Cancel) repeatedly to return to the main menu.

    4. If there are inaccuracies, correct them according to the information in the table for Field Definitions: UNIX Date and Time Window.

  4. Press F3 (Save) to save the UNIX system date and time changes.

    5. The system logs a message to the Administrator's Log informing you of any changes made to the UNIX date and time.

  5. Press F6 (Cancel) repeatedly to return to the main menu.

The system does not reset to the new date and time changes until the system is restarted. You must set the changes by stopping and starting the voice system. See Stopping and Starting the voice system for more information.

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