Describing a Voice Director Pronunciation Database

The Voice Director pronunciation database is automatically generated from the Intuity AUDIX subscriber database. Like the Intuity AUDIX database, it contains the name and extension number of each subscriber.

Topics include:

• Using a Single Intuity AUDIX System with a Voice Director Server
• Using an Intuity AUDIX with a Voice Director Server without Interchange
• Using an Intuity AUDIX with an Voice Director Server and Interchange to Create an On-Demand Subscriber Database
• Using Multiple Intuity AUDIX Networks with Multiple Voice Director Servers and Interchange


 


Note: Names in the Intuity AUDIX subscriber database should be alphabetic characters. No numeric or special characters are transferred to the pronunciation database. In addition, all names should be in the format of last name, first name. For adding abbreviations, such as Dr. or Jr., and initials, see The Voice Director Pronunciation Editor User Edit screen.

The Voice Director pronunciation database differs from the Intuity AUDIX subscriber database in that the Voice Director pronunciation database contains different information and can be much larger in size. There are five elements to an Voice Director pronunciation database:

 

Element	Description
Voice Director primary spoken name	The subscriber's name
Voice Director primary phonetic string	The Voice Director primary spoken name in phonetic format
Voice Director secondary spoken name	An optional name or nickname
Voice Director secondary phonetic string	The Voice Director secondary spoken name in phonetic format
Voice Director complete telephone number	The telephone number an outside caller dials to reach the Intuity AUDIX subscriber

All elements of the Voice Director pronunciation database are maintained in a Name List. An administrator can view the Name List using the Voice Director Pronunciation Editor screen.

The size of an Voice Director pronunciation database is dependent on the number of subscriber names in your Intuity AUDIX subscriber database. However, there is not a one-to-one relationship. The Voice Director pronunciation database could be larger than the corresponding Intuity AUDIX subscriber database as the result of entering secondary names in the pronunciation database. However, the size of the Voice Director database can be no greater than twice the size of the Intuity AUDIX subscriber database.

Because many people use names other than their given names, such as nicknames, it could be necessary to modify the primary spoken name or add a secondary name for a specific subscriber. The system administrator can edit the primary spoken name or add a secondary name with the associated phonetic string. See Voice Director Pronunciation Editor User Edit screen for information on modifying a subscriber record contained in the Voice Director names database.

Using a Single Intuity AUDIX System with a Voice Director Server

An Intuity AUDIX Release 5 system connected to a Voice Director server is the minimum configuration for creating an Voice Director pronunciation database. See Single Intuity AUDIX with an Voice Director Server.

When the Voice Director feature is turned on, the Intuity AUDIX system automatically generates an Voice Director pronunciation database. This database contains the names of all subscribers on the connected Intuity AUDIX system. The initial pronunciation database consists of the Voice Director primary spoken name and the Voice Director primary phonetic string for these subscriber names. As new subscriber names are added to the Intuity AUDIX subscriber database, the Voice Director primary spoken name and primary phonetic strings are automatically generated.

Using an Intuity AUDIX with a Voice Director Server without Interchange

Every subscriber from every Intuity AUDIX system on a network is maintained in each Intuity AUDIX database. When a name is added to one database, the name appears in all databases. When several systems are on a network, the databases have the potential to become quite large, possibly creating a negative impact on speech recognition. See Intuity AUDIX with an Voice Director Server without Interchange.

To reduce the impact, the system administrator can administer the Voice Director Name List screen. This screen indicates which Intuity AUDIX systems, in the network, are to be included in the Voice Director pronunciation database. Only the subscribers on the systems indicated will be added to the Voice Director pronunciation database. This gives the system administrator with the ability to control the size of the Voice Director pronunciation database.

For example, if system A has 1,000 subscribers, system B has 1,500 subscribers, and system C has 2,500 subscribers, the subscriber database contains 5,000 subscribers. If the Voice Director server is connected to system C and the administrator indicates system A in the Voice Director Administration Screen and the Voice Director Name List Screen, then the Voice Director pronunciation database contains names and phonetic strings for systems A and C or 3,500 subscribers.

 

Note: Because the server is connected to system C, the names contained in the subscriber database on system C are added automatically to the Voice Director pronunciation database. The system administrator does not need to indicate system C in the Voice Director Administration Screen or in the Voice Director Name List Screen.

Using an Intuity AUDIX with an Voice Director Server and Interchange to Create an On-Demand Subscriber Database

As described in Intuity AUDIX Without Intuity Interchange, when a name is added to an Intuity AUDIX subscriber database, the name appears in all subscriber databases connected to the network. As additional Intuity AUDIX systems are added to the network, the subscriber databases grow by the number of subscribers located on the added systems. If Interchange is connected to the network and the Interchange Full-Subscriber feature is administered, the Intuity AUDIX subscriber databases and the Voice Director pronunciation database increase at the same rate. See Intuity AUDIX with an Voice Director Server with Interchange.

However, if the Interchange On-demand feature is administered, the Intuity AUDIX subscriber database and the Voice Director pronunciation database increase at a controlled rate. The Interchange On-demand feature allows the Intuity AUDIX subscriber database to grow as subscribers address, or are addressed by, subscribers on other systems. See AUDIX with Interchange - On-Demand Subscriber Database for additional information.

For example, if an Intuity AUDIX system is connected with an Voice Director server and is added to an Intuity AUDIX network, the Voice Director pronunciation database contains only the names found in the connected Intuity AUDIX subscriber database. If the Interchange is added to the network and the On-demand feature is administered, subscribers located on other systems connected to the network are added to the Vice Director pronunciation database. This increase occurs as they send a message to subscribers on the Intuity AUDIX system connected to the Vice Director server. However, for this addition of names to occur, the Intuity AUDIX systems must be included in the Vice Director Name List. For information on including additional machines in the name list, see Voice Director Name List screen.

 

Note: Spoken Name Addressing cannot be used to address networked subscribers who have not been added to an Intuity AUDIX subscriber database using the On-demand feature of Interchange. This is true for both Intuity AUDIX Name Addressing (spelling the name using touchtones) and Voice Director Spoken Name Addressing (speaking the subscriber name). Once the Interchange On-demand feature includes the subscribers in the local Intuity AUDIX subscriber database, this limitation no longer exists.

Using Multiple Intuity AUDIX Networks with Multiple Voice Director Servers and Interchange

When an Intuity AUDIX system with a Voice Director server detects another Intuity AUDIX system with an Voice Director server on a network and both systems are indicated on the Voice Director Administration screen and the Voice Director Name List screen, the two systems exchange their Voice Director pronunciation databases. This exchange of the Voice Director pronunciation databases is separate from the normal exchange of the Intuity AUDIX subscriber databases. See Multiple Intuity AUDIX Networks with Multiple Voice Director Servers.

The initial exchange of information can impact network capacities and processing time. For example, if system C is networked with system D, system C will send system D its Voice Director pronunciation database representing the subscribers located on system C. Likewise, system D will send its Voice Director pronunciation database to system C. The advantage of this exchange is the ability to customize the Voice Director primary spoken names and secondary spoken names from either Voice Director server.

However, if there are additional Intuity AUDIX systems on the network, such as system A and system B, only the Intuity AUDIX subscriber names are exchanged with systems C and D, unless Interchange is administered on the network. If Interchange is connected to the network and systems A and B are indicated in the Voice Director Administration screen and the Voice Director Name List screen, Voice Director automatically generates the Voice Director primary spoken names and phonetic strings for the subscriber names for systems A and B.

If the Interchange Full-subscriber feature is administered on the network, Intuity AUDIX automatically generates the Voice Director primary spoken names and phonetic strings for all of the subscriber names on systems A and B.

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