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Initial Administration and Testing for Lodging

This section describes how to administer and test Lodging.


 

Note: The implementation of Lodging and Lodging FAX Messaging and integration with a property management system (PMS) are the responsibility of the customer. Avaya support service contracts are available to assist customers with their feature implementation and integration.

The procedures to administer and test Lodging include the following:

See Lodging Administration and Feature Operations for more information on Lodging integration.

The sequence of steps required to administer and test Lodging vary depending on the number of features the customer ordered, as shown in the following table.
 
If the customer purchased:
Do the following:
Lodging and Lodging FAX Messaging
Perform the administration and test for Lodging, then complete Initial Administration and Test for Lodging FAX Messaging. If the customer is also integrating a PMS with Lodging, you must also complete Integrating a Property Management Service with Lodging
Lodging
Complete the Lodging procedures only
PMS to be integrated with Lodging
Complete the Lodging procedures and then complete Integrating a Property Management Service with Lodging


 

Note: If you experience problems with these acceptance tests, see the Lodging troubleshooting procedures. Lodging troubleshooting procedures also includes information about telephone-based error messages.

Preparing for Acceptance Testing

To prepare for acceptance testing:

  1. Select two extensions in two locations.

    2. These locations may be hotel guest rooms, hospital rooms, dormitory rooms, or any other location that has a need to provide voice messaging for temporary subscribers. The test locations that you choose are referred to as "test guest rooms" in the following procedures. Any temporary subscriber is referred to as a "test guest."

    The two test guest rooms should meet the following criteria:

  2. Check with the system administrator or hotel manager for two room numbers and their corresponding extension numbers.
  3. Record the room numbers and the extensions for the two test guests in the following table.


    4.  
    Table: Test Guest Assignments �
    Guest Number
    Room Number
    Extension Number
    guest#1


    guest#2


  4. Ask the Lodging administrator to identify an attendant to assist you with retrieving a message through the attendant.

Administering Avaya Intuity Lodging Parameters and Basic Features

Lodging parameters establish the attendant extension or extensions, extension length, and default language. The default language is the language that the system uses to answer telephone calls when no alternate language is specified for the guest.


 

Note: The project manager should provide the applicable Lodging system parameters for this procedure.

To administer Lodging system parameters:

  1. Log in as craft
  2. Press ENTER.
  3. Start at the Avaya Intuity Main Menu and select:

    4. Lodging Administration
    	System Parameter Administration

    The system displays the Lodging System Parameters Administration Window.

  4. Enter the individual attendant extension in the blanks provided at the top of the window. Type in the number and press the TAB key to move to the next field. If you need to return to a previous field, press the BACKSPACE key, and type in the correct extension number.
  5. If an attendant hunt group exists, enter its extension in the Hunt Group or Primary Attendant: field. If an attendant hunt group does not exist, enter one of the individual attendant extensions as the primary attendant. This field specifies the hunt group or attendant extension that callers or guests are transferred to when they press for assistance.
  6. Move the cursor to the next field to be changed. Use the TAB key and the UP ARROW and DOWN ARROW keys. Be sure to administer a default language, according to the project manager's instructions.


    7.  


    Do not administer the property management system (PMS) parameters at this time. For acceptance testing, leave the PMS parameters set to the application default LDG.


     

    Note: If this system is not using a PMS, the PMS parameters do not appear on the system parameters screen. If the parameters do not appear and the system is connected to a PMS, verify that the PMS software is loaded onto the system by viewing the installed software. Use a mini-tester to verify that the equipment is fully functional when you connect to a PMS system.

  7. Enter the new value either by typing the value or by pressing F2 (Choices) to display the options.
  8. Press ENTER.
  9. Repeat Step�6 through Step�8 for each field to be changed. When you have made all of the entries, continue with Step 10.
  10. Press F3 (Save) to save the information into the system.

    11. They system displays the following message:

    Are you sure you want to save these system parameters?

    Press <y> to confirm.
    Press <n> to cancel.

  11. Enter y

    12. The system displays the following message:

    System Parameters Updated

    Press <Enter> to continue.

  12. Press ENTER to return to the Lodging Administration screen.
  13. Continue with Administering the Lodging Administrator and Attendant Telephone-Based Passwords.

Administering the Lodging Administrator and Attendant Telephone-Based Passwords

To establish the administrator's extension and the administrator's and attendant's telephone-based passwords:


 

Note: If you are already logged in, start with Step 3 of this procedure.

  1. Log in as craft
  2. Press ENTER.
  3. Start at the Avaya Intuity Main Menu and select:

    4. Lodging Administration
    	Lodging Administrator Registration

    The system displays the Lodging Administrator Registration Window.

  4. Type the administrator's extension in the Administrator Extension: field.

    5. The length of the administrator's extension must not exceed the maximum extension length for the system or be the same as an attendant extension.
     

    Note: Select System Parameter Administration to verify the maximum extension length for the system.

  5. Type the Administrator's Extension.


    6.  

    Tip: If you need to reenter a number, use the backspace key to erase any incorrect entries.

  6. Press ENTER to move to the next field.
  7. Type the last 4 digits of the administrator's extension in the Administrator Password: field.
  8. Type the last 4 digits of the administrator's extension in the Attendant Password: field.
  9. Press F3 (Save).

    10. The system displays the following message:

    Are you sure you want to save these
    registration parameters?

    Press <y> to confirm.
    Press <n> to cancel.

  10. Enter y

    11. The system displays the following message:

    Administrator Registration Parameters
    Updated

    Press <Enter> to continue.

  11. Press ENTER.

    12. The system displays the Lodging Administration window.

  12. Press F6 (Cancel) to return to the Avaya Intuity Main Menu.
  13. Continue with Checking in Test Guests.

Checking in Test Guests

Use information obtained from the Lodging administrator about the two test guest rooms and the extensions for the next procedure.

To check in two test guests:


 

Note: If you are already logged in, start with Step 3 of this procedure.

  1. Log in as craft
  2. Press ENTER.
  3. Start at the Avaya Intuity Main Menu and select:

    4. Lodging Administration
    	Guest Mailbox Administration
    		Mailbox

    The system displays the Lodging Mailbox Window.

  4. Enter the extension number for Guest 1 in the Guest Extension: field.


    5.  

    Tip: To move from field to field, use the UP ARROW key and the DOWN ARROW key or press ENTER.

  5. Enter the room number for Guest 1 in the Guest Room Number: field.
  6. Enter guest1 in the Guest Name: field.
  7. Enter 1111 in the Guest Password: field.
  8. Press F8 (Chg-Keys).

    9. The system displays the alternate set of function keys.

  9. Press F1 (Check-In).

    10. The system displays a confirmation message.

  10. Press ENTER.
  11. Enter the extension number for Guest 2 in the Guest Extension: field.
  12. Enter the room number for Guest 2 in the Guest Room Number: field.
  13. Enter guest2 in the Guest Name: field.
  14. Enter 2222 in the Guest Password: field.
  15. Press F1 (Check-In).

    16. The system displays a confirmation message.

  16. Press ENTER.
  17. Press F8 (Chg-Keys).

    18. The system displays the alternate set of function keys.

  18. Press F6 (Cancel) three times to exit the Mailbox window, end the check-in process, and return to the Avaya Intuity Main Menu.
  19. Continue with Viewing the System Monitor.

Viewing the System Monitor

The system monitor is a changing report screen that shows the activity on the Lodging channels. Viewing the system monitor screen while performing acceptance tests may help you to isolate errors later.


 

Note: The system automatically updates the information on the system monitor screen every 5 seconds. However, Avaya recommends a 1-second interval for testing the Call Answer Feature. For information on how to change the refresh rate, see Changing the Refresh Rate.

To view the system monitor:

  1. Start at the Avaya Intuity Main Menu and select:

    2. Voice System Administration
    	System monitor

    The system displays the System Monitor – Voice Channels Screen.

  2. Press F8 (Chg-Keys).

    3. The system displays the alternate set of keys.

  3. Press F1 (Chg-Rate) to change the refresh rate.
  4. Enter 1 second for the refresh rate.
  5. Press F3 (Save).
  6. Locate the Service Status column on the System Monitor – Voice Channels Screen.
  7. Verify that all channels read On-Hook in the Service Status: field.


    8.  

    Tip: Use the F8 (PrevPage) and F7 (NextPage) function keys to view all of the channels.

  8. Watch the system monitor as you make calls to the test guests. As you make the calls, you should see them come through the channels on the screen.
  9. Verify that when a call comes through on a channel assigned to the lodging service, the Service Status: field changes from On-Hook to another status, such as Talking.
     

    Note: If the channels do not all read On-Hook in the Service Status: field, the system is receiving calls.

  10. If you are to perform switch administration, change the switch administration that is allowing the system to receive calls.
     

    Note: See the switch book specific to the switch for information on switch administration.

  11. If the contract does not include switch administration, notify the system administrator and continue with Step 12.
  12. Continue with Testing Lodging Call Answer and Voice Mail.

Testing Lodging Call Answer and Voice Mail

Before you begin these procedures, you must administer two guest subscribers on the Avaya Intuity system and on the switch.


 

Note: If your system operates both Avaya Intuity AUDIX and Avaya Intuity Lodging applications, you must know the integrated message retrieval number. The integrated message retrieval number is the Avaya Intuity system hunt group number or the dummy or phantom number that is assigned to integrated systems. Contact the project manager if you need this number.

The procedures to test Lodging call answer and voice mail include the following:

Leaving a Call Answer Message

This acceptance test ensures that the system will accept a call answer message.

To leave a call answer message:

  1. Call the extension number for Guest 1. Use the number you wrote in the Test Guest Assignments table.
     

    Note: If you are testing a system that uses nonintegrated services, call the number associated with the ldg_ni_ca service and then enter the extension number for Guest�1 to reach the mailbox.

  2. Let the telephone ring until it goes to Lodging coverage.
     

    Note: If the call does not go to Lodging coverage or you experience other difficulties in leaving a message for this guest, see Lodging troubleshooting procedures.

  3. Leave a message, for example, "This is a test message for Guest 1 from installation."
  4. Hang up the telephone.
  5. Continue with Leaving a Message and Transferring to the Attendant.
Leaving a Message and Transferring to the Attendant

This acceptance test ensures that the system will accept a message and transfer the caller to the attendant.

To leave a message and transfer to the attendant:

  1. Call the extension number for Guest 2. Use the number you wrote in the Test Guest Assignments table.
     

    Note: If you are testing a system that uses nonintegrated services, call the number associated with the ldg_ni_ca service and then enter the extension number for Guest�2 to reach the mailbox.

  2. Let the telephone ring until it goes to Lodging coverage.
  3. Leave a message, for example, "This is a test message for Guest 2 from installation services."
  4. After speaking the message, press on the telephone keypad to transfer to the attendant.
  5. When the attendant answers, inform the attendant that you are testing the voice mail system.
  6. Hang up the telephone.
  7. Continue with Checking the MWI.
Checking the MWI

This acceptance test verifies that the voice mail message and MWI signal processed properly for Guest 1. After you leave test messages for both test guests, check the MWI.

To check the MWI:

  1. Go to the room for Guest 1.
  2. Verify that the MWI is turned on.


    3.  

    Tip: The MWI may be either a stutter tone or a light on the telephone.

    Continue with Retrieving a Message from the Guest Room.

Retrieving a Message from the Guest Room

This acceptance test verifies that you are able to retrieve a message from the guest room.

To retrieve a message:

  1. Dial the Lodging integrated message retrieval number.


    2.  

    Tip: The integrated message retrieval number is either the Avaya Intuity system hunt group extension or the dummy or phantom number for Avaya Intuity Lodging. The number that you use depends on the administration of the channels and the type of switch.

    If you are testing a system using non-integrated service, call the number associated with the ldg_ni_vm service and enter the extension number for Guest 1 to reach the mailbox. If the system uses integrated service, you do not need to enter the extension number after the system answers.

  2. Listen to the following:
      1. The message retrieval greeting
      2. The notification of the number of new messages
      3. The type of messages (voice, text, and/or fax)
      4. The phrase: "You have one new voice mail message"
      5. The day, date, and time that the message was received
      6. The message that you left for Guest 1
  3. Press to delete the message you just heard.
     

    Note: If you have created more than one message for this guest, delete all of them.

  4. Hang up when you are finished deleting all messages.
  5. Continue with Retrieving a Message Through the Attendant.
Retrieving a Message Through the Attendant

This acceptance test verifies that the voice mail message and MWI signal are processed properly for Guest 2 and that attendants or operators can connect guests to their voice mailboxes.

Before you begin this procedure, you must have the following numbers:

First, the installation technician must:

  1. Go to the room for Guest 2 and make sure that the MWI is turned on.
     

    Note: If the MWI is not on or if the attendant has difficulty in connecting you to this guest's mailbox, see Lodging troubleshooting procedures.

  2. Go back to the telephone near the Avaya Intuity Lodging computer to retrieve the message for Guest 2 through the attendant.
  3. Call the attendant and tell the attendant to connect the installation technician to the voice mailbox for Guest 2.
  4. Give the attendant the room extension number.

Now, the attendant must:

  1. Perform a sub-task, such as a switchhook transfer, while keeping the caller on the line.
     

    Note: The installation technician cannot hear what the attendant is doing on the line, but when the attendant releases the call, the two lines will be connected.

  2. Dial the integrated message retrieval number.
  3. Listen for the message retrieval greeting.
  4. Enter the guest's room extension after the message retrieval greeting.

    5. Listen for a confirmation message states that this is a "current guest."

  5. Enter the guest's password when prompted.

    6. At this time the installation technician should be connected with the voice mailbox for Guest 2.


     

    Note: If the attendant cannot connect the installation technician to the guest mailbox, the attendant must write down the message that the system speaks and inform the technician.

If the attendant has successfully connected the installation technician to the guest mailbox, the installation technician then must:

  1. Listen for the confirmation message: "Ready for message retrieval."
  2. Listen for the following:
      1. The phrase: "To listen to voice mail, press 1"
      2. The phrase: "You have one new voice mail message"
      3. The day, date, and time that the message was received
      4. The message that you left for Guest 2
  3. Press to delete the previous message.
     

    Note: If you have created more than one message for this guest, delete all of them.

  4. Hang up when you are finished deleting all messages.
  5. You have completed the acceptance tests required for the Lodging feature.

    6. If the customer has purchased Lodging FAX Messaging, continue with Administering and Testing Lodging FAX Messaging.

    If the customer has not purchased Lodging FAX Messaging, continue with
    Cut to Service Options for Lodging.

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