Testing Intuity AUDIX Digital Networking

 

Important! Initial administration and testing on the Avaya Intuity digital networking system is the customer's responsibility. Avaya support services contracts are available to assist customers with their digital networking administration.

This section contains the following procedures for testing digital networking:

• Testing a Remote Connection and Exchanging Voice Messages
• Sending a Voice Message
• Receiving Voice Messages from Remote Test Subscribers

Testing a Remote Connection and Exchanging Voice Messages

The remote connection test checks the transmission path from the local machine to the remote machine. You must perform a remote connection test for each remote machine with which you plan to exchange voice messages.

Use the following procedure to test a remote connection.

1. Start at the Avaya Intuity Main Menu and select:

Customer/Services Administration

The system displays the Customer/Services Administration Menu.

2. Select:

Diagnostics

The system displays the Diagnostics Menu.

3. Select:

Networking Diagnostics

The system displays the Networking Diagnostics Window.

4. Press F8 (Change Keys).

The system displays the second set of function keys.

5. Press F4 (Diagnose).

The system displays the Diagnostics Menu.

6. Select:

Remote Connection Test

The system displays the Remote Connection Test Window.

7. Enter the name of the remote machine you want to test.
8. Enter the number of the dedicated channel.
9. Press ENTER.

The system displays the following message:

working...

When the process completes, the system displays the Test Results Window.

10. If the test completed successfully, continue with Step 11.

If the test failed, press F6 (Cancel) to return to the Networking Diagnostics Window. See Testing a Remote Connection and Exchanging Voice Messages to determine why the remote connection test failed.

11. Press F6 (Cancel).
12. Repeat Step 5 through Step 9 for each remote machine.
13. Press F6 (Cancel) until you return to the Avaya Intuity Main Menu.
14. Continue with Sending a Voice Message.

Sending a Voice Message

Use the following procedure to test the digital networking voice messaging features.

 

Note: The telephone menus and messages only repeat three times before the system disconnects.

1. Dial the Intuity AUDIX voice messaging extension.
2. When prompted to enter an extension, use the telephone keypad to enter a local test subscriber extension followed by .
3. Enter the password for the local test subscriber followed by .

You hear the Avaya Intuity activity menu.

4. Press to record a message.

At the tone, say the following:

"This is a test message from <your name>. Please call me to verify that you have received this message. My number is <your number>."

5. Press when you stop recording and approve the message.

After you approve the message, you hear the following prompt:

"Enter extension and pound sign. When finished addressing, press pound."

6. Enter the address for a remote test subscriber followed by . The address includes the prefix, if any, and the extension of the remote test subscriber.

After you press , the remote machine repeats the remote test subscriber extension you entered.

7. Repeat Step 6 for each remote test subscriber on each remote machine.
8. When you complete entering remote test subscriber addresses, press .

You hear the following prompt:

"To send message, press pound, or enter a delivery option. To hear a list of options, press 0."

9. Press to send the message. The system schedules the delivery and returns you to the activity menu.
10. Hang up the telephone.
11. Continue with Receiving Voice Messages from Remote Test Subscribers.

Receiving Voice Messages from Remote Test Subscribers

The remote machine administrators send voice messages to your local test subscribers when they perform acceptance tests. You need to retrieve the messages to verify that your local machine is administered correctly with the remote machines and is receiving messages correctly. When you retrieve the messages, you should hear the system say the name of the remote machine and the remote test subscriber, if you recorded a name for the remote machine and the remote test subscriber.

Once you receive messages from the remote machines, contact each of the remote machine network administrators and inform them that you received a message from their machine.

Use the following procedure to retrieve messages from the test remote subscribers.

 

Note: The telephone menus and messages only repeat three times before the system disconnects.

1. Dial the Intuity AUDIX voice messaging extension. This is the extension subscribers call to retrieve and send messages.
2. When prompted to enter an extension, use the telephone keypad to enter a local test subscriber extension followed by .
3. Enter the password for the local test subscriber followed by .

You hear the subscriber's name and a message telling you the number of messages in your mailbox, if any. Avaya Intuity then plays the activity menu.

4. Press to retrieve messages.

Avaya Intuity plays the header for the first message. The header includes the name or extension of the sender and the date and time the message was received.

5. Press to listen to the message.
6. As you listen to the message, note the remote machines and remote test subscribers that were able to exchange messages with you.

At the end of the message, you hear the following prompt:

"To respond or forward, press one. To delete, press star d. To skip, press pound."

7. Press to delete the message.


 


Tip: is the same as .

8. Repeat Step 4 through Step 7 for each message in the local test subscriber's mailbox.


 


Note: After you listen to each of the messages, the system returns you to the activity menu.

9. When you finish retrieving messages from remote test subscribers, hang up the telephone.
10. Contact the remote machine network administrators and inform them that you received a message from their machine.
11. You have completed the acceptance tests required for Intuity AUDIX Digital Networking.

If are not installing any Lodging features, continue with Activating Alarm Origination and then Making an Attended Backup.

If you are installing Lodging features, continue with Administering and Testing Lodging.

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