Displaying Call Data Summary reports

To display a Call Data Summary report:

1. From web administration, go to the Call Data Handling Reports screen (Reports > Call Data Handling Reports).
2. Select Call Data Summary Report.

   The system displays the Call Data Summary Report screen. For information about this screen, see Call Data Summary Report screen.

3. In the Hours field, do one of the following:
   • To display records for the entire 24-hour period, type all.
   • To display records for less than 24 hours, type a range of hours.
4. In the Service Name field, do one of the following:
   • To display call data for all services (applications), select all.
   • To display call data for one service, select the service name.
5. In the Include Call Event Data? field, select yes or no.
6. In the Date field, type the date for which you want the Call Data Summary report.

   Note:
   The date must be no more than 7 days before the current date.

7. Select Submit.

   The system displays the Call Data Summary report.

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