Appendix A: Customer Support Information
Physical Security
You should always limit access to the system console (or attendant console)
and supporting documentation. The following are some recommendations:
- Keep the system console and supporting documentation in an office that
is secured with a changeable combination lock. Provide the combination only
to those individuals having a real need to enter the office.
- Keep telephone wiring closets and equipment rooms locked.
- Keep telephone logs and printed reports in locations that only authorized
personnel can enter.
- Design distributed reports so they do not reveal password or trunk access
code information.
- Keep the voice messaging system Remote Maintenance Device turned off.
