Appendix A: Customer Support Information

DOC Notification and Repair Information

NOTICE: The Canadian Department of Communications (DOC) label identifies certified equipment. This certification means that the equipment meets certain protective, operational, and safety requirements of the telecommunications network. The DOC does not guarantee the equipment will operate to the user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to connect it to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring for single-line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or any equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected. This precaution may be particularly important in rural areas.

CAUTION:
  Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority or electrician. To prevent overloading, the Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop used by the device. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100.

DOC Certification No.: 230 4095A
CSA Certification No.: LR 56260
Load No.: 6


Topics
  Support Telephone Number
  Federal Communications Commission (FCC) Electromagnetic Interference Information
  Canadian Department of Communications (DOC) Interference Information
  FCC Notification and Repair Information
  Installation and Operational Procedures
  DOC Notification and Repair Information
  Renseignements sur la Notification du Ministère des Communications du Canada et a Réparation
  Security of Your System: Preventing Toll Fraud
  Toll Fraud Prevention
 
  Physical Security, Social Engineering, and General Security Measures
Security Risks Associated with Transferring through Voice Messaging Systems
Security Risks Associated with the Automated Attendant Feature of Voice Messaging Systems
Security Risks Associated with the Remote Access Feature
  Other Security Hints
 
  Educating Users
Educating Operators
Detecting Toll Fraud
Establishing a Policy
Choosing Passwords
Physical Security
Limiting Outcalling
  Limited Warranty and Limitation of Liability
Remote Administration and Maintenance