Appendix A: Customer Support Information
Installation and Operational Procedures
The guides for your system contain information about installation and operational
procedures.
- Repair Instructions. If you experience trouble because your equipment
is malfunctioning, the FCC requires that the equipment not be used and that
it be disconnected from the network until the problem has been corrected.
Repairs to this equipment can be made only by the manufacturers, their authorized
agents, or others who may be authorized by the FCC. In the event repairs are
needed on this equipment, contact your authorized Avaya Communication dealer
or, in the USA only, contact the National Service Assistance Center (NSAC)
at 1 800 628-2888.
- Rights of the Local Telephone Company. If this equipment causes
harm to the telephone network, the local telephone company may discontinue
your service temporarily. If possible, they will notify you in advance. But
if advance notice is not practical, you will be notified as soon as possible.
You will also be informed of your right to file a complaint with the FCC.
- Changes at Local Telephone Company. Your local telephone company
may make changes in its facilities, equipment, operations, or procedures that
affect the proper functioning of this equipment. If they do, you will be notified
in advance to give you an opportunity to maintain uninterrupted telephone
service.
- Hearing Aid Compatibility. The custom telephone sets for this system
are compatible with inductively coupled hearing aids as prescribed by the
FCC.
- Automatic Dialers. WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING
TEST CALLS TO EMERGENCY NUMBERS:
- Remain on the line and briefly explain to the dispatcher the reason for
the call.
- Perform such activities in off-peak hours, such as early morning or late
evening.
- Direct Inward Dialing (DID). This equipment returns answer supervision
signals to the Public Switched Telephone Network when:
- Answered by the called station.
- Answered by the attendant.
- Routed to a recorded announcement that can be administered by the customer
premises equipment user.
- Routed to a dial prompt.
This equipment returns answer supervision on all DID calls forwarded back
to the Public Switched Telephone Network. Permissible exceptions are when:
- A call is unanswered.
- A busy tone is received.
- A reorder tone is received.
Allowing this equipment to be operated in such a manner as not to provide
proper answer supervision signaling is in violation of Part 68 rules.
New Network Area and Exchange Codes. The MERLIN MAGIX Integrated System
software does not restrict access to any new area codes or exchange codes established
by a local telephone company. If the user has established Toll Restrictions
on the system that could restrict access, then the user should check the lists
of allowed and disallowed dial codes and modify them as needed.
Equal Access Codes. This equipment is capable of providing users access
to interstate providers of operator services through the use of access codes.
Modifications of this equipment by call aggregators to block access dialing
codes is a violation of the Telephone Operator Consumers Act of 1990.
