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Home > MAS Administration > MAS - CA - Example 5: Non-Resident Subscribers

MAS - CA - Example 5: Non-Resident Subscribers

Non-resident subscribers are Modular Messaging subscribers who do not have an extension administered on a switch that is served by the Modular Messaging system. An example of a non-resident subscriber might be a sales representative who needs to receive messages from clients, but who does not have a “live” extension on the system. To accommodate this type of subscriber, a caller application (or node) can be set up to move callers directly to the non-resident subscriber’s mailbox. In this case, the caller needs to know only the number of the non-resident caller application ID (in this case, 73003) and the non-resident subscriber’s mailbox (in this case, 4222).

Considerations

After creating and deploying this caller application, you must remember to create an association with an ID number of 73003 for this application.

Note: Setting up nonresident subscribers with numbers that begin with trunk dial access codes could contribute to toll fraud. Always assign extensions that do not allow access to any outside lines.

The Caller Application Design

The following is a possible call flow for this caller application. Note that this need not necessarily be an entire application by itself; it can be used as a node of a larger application (for instance, it could be used as an additional option in MAS - CA - Example 1: Alternative “Auto Attendant” Main Menu).

See the call flow in .

Building the Application

The following procedure assumes that you have already started the Caller Applications Editor. It presents a step-by-step method for building the Example 5 caller application.

  1. Create the caller application base node. Name it Non-resident subscribers. Provide a brief Description and select the Language. See MAS - CA - New Caller Application Dialog Box.
  2. Modify the caller application base node properties. See MAS - CA - Properties Dialog Box.
    • Select Menu with mailbox as the Action type.
    • Select Play entry prompt and then select Application prompt (Prompt tab).
    • Add a prompt and enter “Enter mailbox number” under Comments.
      Note: You will not actually record the prompt at this point, you are merely creating a placeholder for it.
    • Verify that the Application tab is set to use the Default operator, <Parent node> as the Default cancel setting, and the * key as the Default cancel key.
  3. Save the application, if you have not already done so.

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