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Home > MAS Administration > MAS - CA - Procedure - Importing or Recording Application Prompts

MAS - CA - Procedure - Importing or Recording Application Prompts

You can record application prompts yourself or have them professionally recorded.

Note: The following procedures suggest an approach to using the Caller Applications Editor, when recording and assigning prompts for caller applications. This is a procedural overview with links to the topics that describe each tree node and screen in detail.

Procedure 1: Preparing a Pre-Recorded Prompt

If you have a prompt recorded professionally, it must be in the form of G.711 encoded *.WAV file.

Note: Ensure that the form of G.711 encoding matches that of the switch. In general, �-law (mu-law) is used in North America and Japan, and A-law is used in Europe. If your choice of encoding scheme does not match the switch, then audio will sound garbled.

Copy that file into a directory accessible by the machine where you are developing your caller applications.

Procedure 2: Selecting the Application Prompt to Assign

  1. In the Modular Messaging Caller Applications window, click on a caller application node or on an application (action) node.
    Note: For procedures for creating caller applications, see MAS - CA - Procedure - Creating & Editing Caller Applications.
  2. Click the Action > Properties icon or menu command. The system displays Properties dialog box for the selected node.
  3. Click the Prompt tab. See MAS - CA - Properties - Prompt Tab.
  4. Select the Play entry prompt field and the Application prompt option button.
  5. Click the icon to add a new line to the Application prompt grid. A Prompt number is assigned automatically.
  6. Type in a Comment to identify the prompt and press Enter on your keyboard.
  7. You then have these options:
    • Leave the assignment of the prompt until a later stage.
    • Assign a pre-recorded prompt file by following “Procedure 3” below.
    • Record and assign a new prompt file by following “Procedure 4” below.

Procedure 3: Assigning an Existing Prompt File to the Prompt

  1. Follow “Procedure 1” and “Procedure 2” above.
  2. Open a Windows Explorer window and display the recording file.
  3. Click a prompt entry in the Application prompts grid for which you want to import the recording.
  4. Drag and drop the desired *.WAV file into the recording device area at the bottom of the screen.

Procedure 4: Recording a New Prompt File and Assigning it to the Prompt

  1. Follow “Procedure 2” above.
  2. Click a prompt entry in the Application prompts grid for which you want to record a prompt.
  3. You can then use the area at the bottom of the screen to record the prompt file. See MAS - CA - Using the Prompt Recording Device.
  4. Right-click the icon to select the appropriate device, either Telephone or Multimedia.
  5. Click the icon and begin your recording.
    • If you are using a multimedia PC with a microphone, you can begin recording immediately.
    • If you are using a telephone to record the prompt, you must wait for the system to dial the telephone and the telephone to ring. When it does, pick up the handset and begin recording.
  6. Click the icon to finish. The new recording is then automatically assigned to the prompt selected in the Application prompts grid.
    Note: You can trim the end of the recording by positioning the slider at the end of the "good" recording, then pressing the Record button and Stop button in quick succession.

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