MAS - CA - Procedure - Creating & Editing Caller Applications

Caller applications are built around a “node” concept. That is, you start with a base caller application node that acts as the gateway into the caller application. Then, if required, you can add nodes under it to perform additional functions. These additional nodes are called application or action nodes.

A caller application can consist of many nodes at many levels or a single node. It may provide callers with many options at multiple levels, or it could play a simple greeting and automatically transfer the caller to an extension.

Procedure 1: Setting Preference for Creating Caller Applications

On your Windows desktop, click the Start > Programs > Avaya Modular Messaging > Caller Applications menu. This launches the Modular Messaging Caller Applications window. See MAS - CA - Modular Messaging Caller Applications Window & Nodes.

Click the

Modular Messaging Software Caller Apps node. See MAS - CA - Modular Messaging Software Caller Apps Node.

Select

Action > Properties to launch the Modular Messaging Software Caller Apps Properties dialog box. See MAS - CA - Modular Messaging Software Caller Apps Properties Dialog Box.

Set up preferences for all the new caller applications you intend to create and click OK.

These preferences include the recording media type, audio encoding and the automatic launch of certain dialog boxes when creating or opening caller applications.

Procedure 2: Creating a Caller Application

Click the

Modular Messaging Software Caller Apps node.

Select

Action > New > Caller Application.... This launches the New Caller Application dialog box. See MAS - CA - New Caller Application Dialog Box.

Edit the fields to define the new caller application and click OK. The caller application node then appears in the tree.

Click on the new

caller applications node. See MAS - CA - Caller Applications Node.

Select

Action > Properties to launch the Properties dialog box for the selected caller application. See MAS - CA - Properties Dialog Box.

Select the action type for this node in the General tab and configure the settings for that type. See MAS - CA - Properties - General Tab.

Click on the Prompt tab and set up any announcements or application prompts. See MAS - CA - Properties - Prompt Tab.

Note: See this topic for a detailed application prompt procedures: MAS - CA - Procedure - Importing or Recording Application Prompts.

Click the Application tab and set up default preferences to be used for any new node in this caller application. See MAS - CA - Properties - Application Tab.

These preferences include the defining the operator, setting default cancel and “no input” options, and choosing to design for a particular voice mail domain.

Click the Languages tab to view the language options for the caller application. See MAS - CA - Properties - Languages Tab.

Click OK to close the Properties dialog.

Select the Action > Save Application menu command and give the file a name with a *.UMA extension.

If you wish to extend the caller application, follow Procedure 3: Adding Application (Action) Nodes to the Caller Application.

Procedure 3: Adding Application (Action) Nodes to the Caller Application

Complete “Procedure 1” above, then click on the new

caller applications node.

Select

Action > New > Application Node. This launches the Add Node dialog box. See MAS - CA - Add Node Dialog Box.

Edit the fields to define the new application (action) node and click OK. The new node then appears in the tree beneath its parent node.

Note: The Caller Applications Editor can be configured to launch the Properties dialog automatically as soon as a new application (action) node is created. If not, follow steps 4 and 5.

Click on the new

application (action) node. See MAS - CA - Application (Action) Node.

Select

Action > Properties to launch the Properties dialog box for the selected node. See MAS - CA - Properties Dialog Box.

You can modify the action type and the action type’s settings for this node in the General tab. See MAS - CA - Properties - General Tab.

Click on the Prompt tab and set up any announcements or application prompts. See MAS - CA - Properties - Prompt Tab.

Note: See this topic for a detailed application prompt procedures: MAS - CA - Procedure - Importing or Recording Application Prompts.

Click OK to close the Properties dialog.

Select the Action > Save Application menu command to resave the caller application.

Procedure 4: Opening or Editing Caller Applications

If the caller application is not already in the tree, click the

Modular Messaging Software Caller Apps node.

Select

Action > Open Application... This launches the standard Windows Open dialog box.

Select a *.UMA file to open an existing caller application.

If the Caller Application Editor has been configured to do so, you will then be prompted with the Open Caller Application dialog box, where you can select which language you would like to edit. See MAS - CA - Open Caller Application Dialog Box.

The

caller application node then appears in the tree with any application (action) nodes beneath it.

You can edit any node via the

Action > Properties menu, as described in “Procedure 2” and “Procedure 3” above.

You can then re-save the caller application.

Action > Save Application Saves the caller application with the same application name and embedded ID, and also increments its revision number.

Action > Save Application As... Saves the caller application with a new application name and embedded ID. On the next deployment, this caller application is treated as a new application by the MASs in the voice mail domain.