MAS - RT - User Mailbox Statistics Report

The User Mailbox Statistics report shows calls made and messages left in each mailbox in the voice mail domain for a specified time period. Please note that, if you are using a non-integrated MAS, you do not receive information on the calling party.

Mailbox Specific Statistics

Mbox# The mailbox number for which report information is generated.

MailboxName The mailbox name for which report information is generated.

Incoming Calls Xfered to Ext

Total The total number of incoming calls to the extension associated with the mailbox.

Messages Left for User

Ext. Busy The number of voice messages left in the mailbox because the extension was busy.

Ext. RNA The number of voice messages left in the mailbox because the extension was not picked up.

Direct The number of voice messages left when calling the system directly, when the Automated Attendant is disabled.

By Subscribers The number of voice messages left by other subscribers.

Via QuickMsg The number of voice messages left using the Quick Message service, as set in the Automated Attendant.

Via Xfer to MB The number of calls transferred directly to the mailbox of a subscriber, as set in the Automated Attendant.

Note: This feature is configured in the Voice Mail System Configuration application, Auto Attendant dialog box. See VMSC - VMD - Auto Attendant Dialog Box.

Other

Logons The total number of successful logons to the mailbox.

Abandoned The number of calls disconnected after reaching an unavailable extension without leaving a voice message, calling another extension, or transferring to the operator.

Note: There is one case in which an abandoned call is counted as successful. This is when a caller is put through to an extension but just before the recipient of the call has had the time to answer the call, the caller hangs up.

Viewing & Saving the Report

You can view, zoom and pan the report in the Reporting Tool window, or print it to view on paper. See MAS - Reporting Tool Window.

You can configure one or both of these options to happen automatically, as soon as the report is generated, via the Options dialog box. See MAS - RT - Options Dialog Box.

Generating another report closes the currently displayed report. However, exporting a report has the effect of saving it. See MAS - RT - Export Dialog Box.