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This section lists the variety of reports
and logs available to you within Avaya Modular Messaging. Some reports
display data about messaging traffic, others display information
about mailbox usage and logins, and still others display alarms
and events data.
| MAS Reports
(accessible only on the MAS) |
Report
Name
|
Report
Description
|
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This report records information about the
system-wide number of incoming and outgoing calls for each
hour in a specified time period. This information is useful
for monitoring incoming and outgoing call patterns for
the voice mail domain. |
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This report records information about unsuccessful
mailbox logins due to an incorrect password or incorrect
mailbox number being entered. You specify the time period
for which you want to generate this information. Use this
report to help monitor voice mail system security for the
voice mail domain. |
|
|
This report records incoming and outgoing
call information for each port configured in the voice
mail domain. You specify the time period, ports and MASs
for which you want to generate this information. You can
use this report for monitoring port usage. |
| System
Usage Report |
This report records system-wide call and
messaging statistics for the voice mail domain. You specify
the time period for which you want to generate this information.
Use this report to help monitor usage of the system, including
the types of calls and their disposition (for example,
the number of messages left, the number of fax calls, and
the time ports were used for text-to-speech). |
| User
Mailbox Statistics Report |
This report records information about calls
made and messages left in each mailbox in the voice mail
domain. You specify the time period and mailbox for which
you want to generate this information. Use this report
to help monitor mailbox usage. |
| Basic
Metrics Report |
This report records statistical information
in the form of totals and percentages on activity in the
voice mail domain. For example, the report includes the
total number of incoming calls and the percentage of calls
resulting in messages left. The report primarily contains
system-wide data on TUI usage and subscriber TUI logons. |
|
| MAS
Logs (accessible only on the MAS) |
Report Name
|
Report
Description
|
| Alarm Logs |
These logs contain descriptions of all significant
problems detected by the system on any MAS. The alarm logs
contain active alarms and resolved alarms. Resolved alarms
are alarms that were corrected either automatically or
by repair procedures. |
| Event and Error Logs |
These logs list every event involving the
MASs in the system. These events are detected and logged
by the Microsoft Operation Manager. |
| Operations
History Viewer |
This log lists live events as they are generated
and added to the operation history database.
It also lists historical events stored in the operation history database.
An event is any significant occurrence in the voice mail system that is
of interest to an administrator for diagnostic or reporting purposes. Events
are generated by the various messaging application server (MAS) components,
for example, a Call Waiting state generated by the telephone user interface. |
| Performance
Monitor |
The Performance Monitor provides a large
number of counters for monitoring the performance of a
MAS. You use each counter to monitor a different activity.
For example, you can monitor inbound or outbound calls
to the MAS, or check the number of ports currently in use.
|
| Port
Monitor |
The Port Monitor provides a
graphical user interface for checking the current status
of ports on a MAS. |
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