VMSC - VMD - Auto Attendant Dialog Box

Modular Messaging Help

Getting Started

Administration

Maintenance

Reference

Home > MAS Administration > VMSC - VMD - Auto Attendant Dialog Box

VMSC - VMD - Auto Attendant Dialog Box

This topic describes how to use the Auto Attendant dialog box to configure the system Automated Attendant to greet callers and instruct them how to proceed.

Note: To enable or disable the Automated Attendant at the system level, you must use the Telephone User Interface dialog box, General tab. For more information, see VMSC - VMD - Telephone User Interface - General Tab.

Avaya recommends using the Automated Attendant, if your PBX does not support Direct Inward Dialing (DID) or if you want to use other call handling features, such as intercom paging, call blocking, and call screening.

Note: If you are familiar with or are migrating from an Intuity AUDIX environment, you should be aware that the use of the term “Automated Attendant” in Avaya Modular Messaging systems carries somewhat different connotations than in AUDIX systems.

Modular Messaging’s Automated Attendant is used to prompt callers with the system greeting and collect their input (in the form of DTMF key presses). It can also be configured to offer single-digit menu choices, for transfers or quick messages, and use the Dial By Name feature to reach subscribers.

In Modular Messaging, Caller Applications provide roughly the same functionality as AUDIX nested and other automated attendants. For more information, see MAS - Caller Applications (CA) Editor.

Note: For an overview on configuring properties in the voice mail domain plus important notes, see VMSC - Voice Mail Domain Configuration.

To open the Auto Attendant dialog box:

In the Voice Mail System Configuration window, click the voice mail domain (VMD).

Double-click Auto Attendant. The system displays the Auto Attendant dialog box for the selected VMD.

You can configure properties in the following Auto Attendant tabs:

Attendant Main Menu Editor Use this tab to configure the main menu prompt. This prompt helps callers to navigate through the TUI. It provides them with menu options they can select using touchtone key presses.

See VMSC - VMD - Auto Attendant - Attendant Main Menu Editor Tab.

Holidays Use this tab to configure the holiday prompts. You can set up alternate prompts to be played on specific dates, for example, when the office is closed for a public holiday.

See VMSC - VMD - Auto Attendant - Holidays Tab.

Time of Day Use this tab to configure the prompts that will be used during business morning, afternoon, evening, and closed hours.

See VMSC - VMD - Auto Attendant - Time of Day Tab.

Language/Key Association Use this tab to allow callers to select a language, when entering the system. You can assign keypad digits for up to three languages supported by the TUI.

See VMSC - VMD - Auto Attendant - Language/Key Association Tab.

Top of page