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This section provides information about accessing the following Modular Messaging servers remotely. Information includes how to perform remote administration and maintenance. The Modular Messaging users who can take advantage of remote access include administrators, installers, and subscribers.
Each topic applies to the following Avaya Modular Messaging offers unless noted specifically:
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Messaging Application Server with Avaya Message Storage Server (MAS—MSS)
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Messaging Application Server with Microsoft Exchange (MAS—Microsoft Exchange)
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Messaging Application Server with Microsoft Exchange with customer provided equipment (MAS—Microsoft Exchange with customer provided equipment)
This section includes the following topics:
Remote access overview
Remote access is the ability to use a computer or a network from a remote location. Remote access is also known as Direct Inward System Access (DISA). With DISA, users can reach Modular Messaging from public networks.
Employees, telecommuters, and subscribers can use the corporate network through an Internet service provider (ISP). Business partners and installers can connect their personal computers or laptop computers to the Modular Messaging system. They can use dial-in connections and computer modems over regular telephone lines to connect computers to Modular Messaging.
Users also can connect a personal computer or a remote local area network (LAN) to the corporate LAN through a dedicated line. Several common methods of remote access through a dedicated line include Integrated Services Digital Network (ISDN), wireless, cable modem, and Digital Subscriber Line (DSL).
Accessing the Message Storage Server remotely
In Modular Messaging systems, administrators and on-site technical support staff use the MSS to store and administer subscriber mailboxes. The MSS consists of the hardware and software for the Avaya S3500 family and S3400 family of servers. The Avaya MSS stores all voice, fax, and text messages that a subscriber receives. The Avaya MSS does not have access to messages that were sent to a subscriber mailbox on a separate corporate e-mail server.
This topic includes the following information about remote access to the MSS:
Remote access to the Message Storage Server
The MSS provides a Web-based interface for administration. Remote access for MSS administration is supported through the system modem or through a supported browser on the LAN. For more information, see Using the MSS web-based administration interface.
Administrators can configure remote access after the on-site technical support staff installs the MSS hardware and software. Administrators can set up a point-to-point protocol (PPP) server for remote access to the MSS. The PPP can be configured to enable remote access for local and networked computers. Administrators must configure the PPP login (sappp) to gain PPP access to the MSS. For more information, see:
Administrators can use a software package, such as Mailbox Manager, to administer the MSS remotely. You must administer a trusted server to provide access to the MSS data through Lightweight Directory Access Protocol (LDAP). For more information, see Administering trusted servers on the MSS.
Remote administration and maintenance
The MSS includes an onboard Remote Maintenance Board (RMB) that provides dial-up modem access for Avaya Services personnel. Avaya Services personnel use the dial-up modem access to troubleshoot and maintain the servers. The Access Security Gateway (ASG) controls use of this modem.
Each offer provides dial-up access or a modem. The Modular Messaging MAS—Microsoft Exchange offer uses a virtual private network (VPN) connection.
Administrators and service personnel can use a remote access to perform the following actions on the MSS:
Troubleshoot the server. Maintain the server. Change an MSS password. Install software updates. Install subscriber updates. -
Change subscriber mailbox options and settings.
Administrators and support personnel can use the following methods to reboot the MSS:
- Remote Desktop inside the corporate firewall
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Make a RAS connection, and then use Remote Desktop from outside the firewall
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System console by pressing the Control+Alt Delete keys
Avaya recommends that you reboot the MSS.
For more information, see:
Accessing the messaging application server remotely
The voice server provides an interface between the message store (and directory) and the
telephone system. In Modular Messaging, the voice server is known as the MAS.
This topic includes the following information about remote access to the MAS:
Messaging application servers in Modular Messaging
This topic discusses the MAS role in the Modular Messaging system.
A Modular Messaging MAS—MSS system consists of at least one MAS and an MSS. The Modular Messaging MAS—MSS supports a maximum of five MAS
units in a voice mail domain (VMD).
Note: In a VMD with multiple MAS units, all the MAS units must be physically
co-located with the MSS and must be on the same LAN segment as the MSS.
A Modular Messaging—Microsoft Exchange system consists of at least one MAS connected to at least one back-end message storage server. The message storage server can be a Microsoft Exchange server. Modular Messaging supports a maximum of 10 MAS units in a VMD.
The MAS software can reside on the Avaya-provided S3500
server platform or S3400 server platform. For more information, see Concepts and Planning Guide (pdf).
Remote access to a messaging application server
Administrators configure remote access using Routing and Remote Access (RAS).
For more information, see:
Data Collection Tool
The Data Collection Tool (DCT) creates a file that the Modular Messaging Configuration Wizard (MMCW) uses during the installation or
upgrade of an MAS. The MMCW automatically sets up inbound remote access to each MAS modem.
After administrators or installers run the MMCW and configure the MAS, they might need to set up remote access manually for each server. The remote access method depends on the type of Modular Messaging offer:
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MAS—MSS, use Remote Access Server (RAS) through the modem.
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MAS—Microsoft Exchange, use Remote Desktop Connection, which provides the same functionality of PPP in earlier Windows operating systems.
- MAS—Microsoft Exchange with customer provided equipment, use Remote Access Service.
For more information, see:
Remote administration and maintenance
Modular Messaging servers provide dial-up modem access. Avaya Services personnel use the dial-up modem access for troubleshooting and maintenance. The MAS provides a modem for RAS connectivity. Avaya regulates the access restrictions. Only Avaya Services personnel can use the remote access services.
Avaya Services personnel can also use RAS to perform administrative tasks over Windows Terminal Services, also known as Remote Desktop Connection.
Administrators and support personnel can use the following methods to reboot the MAS:
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Inside the corporate firewall, use Remote Desktop.
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Outside the firewall, make a RAS connection, and then use Remote Desktop.
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At the system console, press the Control+Alt Delete keys.
Avaya recommends that you reboot the MAS.
For more information, see:
Accessing Web Client
Web Client is an application that subscribers can use to gain access to, send,
and manage the following messages from a Web browser:
Subscribers cannot use Web Client to configure mailboxes. They can use the telephone user interfaces (TUIs), Subscriber Options, and Web Subscriber Options to configure mailboxes.
For more information, see:
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