Introduction to configuring the telephony interface

You can configure the telephony interface to support analog or digital voice boards. Depending on the type of integration or the voice boards you are using, you can configure one of the following telephony interface types:

Analog

To configure ports for Controlled LAN (C-LAN), Digital Multiplexed Interface - 4 (DMI-4), inband, and Serial RS-232 integration, use the Telephony Interface (Analog) dialog box.

See Configuring the analog telephony interface.

IP H.323

To configure ports for H.323-based IP integration, use the Telephony Interface (IP H.323) dialog box.

See Configuring the telephony interface for IP H.323.

QSIG or set emulation

To configure ports for Q-Signaling (QSIG) integration or digital set emulation (DSE) integration, use the Telephony Interface (QSIG or set emulation) dialog box.

See Configuring the telephony interface for QSIG or set emulation.

You can also configure the system for automatic call distribution (ACD). For more information, see Configuring automatic call distribution (ACD).


Notes: You may be prompted to stop and restart the MAS after you make changes to a property in Voice Mail System Configuration. If so, the changes do not take effect until you stop and restart the MAS. You must configure the telephony interface for each MAS in your system.

Before you begin

Ensure you have read Messaging Application Server (MAS) Basics. That chapter introduces you to the Voice Mail System Configuration application used to perform the configuration.

Start the Voice Mail System Configuration application from the Modular Messaging software folder.

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