Introduction to configuring PBX integration

Integration is accomplished when a call is forwarded to the MAS, and the PBX passes information about the call to the MAS. This information includes calling party identification (if known), called party identification, and a call type code. This call information can be transmitted in several ways, depending on the integration type. With PBX integration, callers who are forwarded to the MAS can leave a message for the called party or can transfer to another extension.

You can configure the following PBX integration properties for each MAS in the voice mail domain.

Serial General

Use this tab to configure serial PBX integration for an MAS. With serial integration, the MAS receives incoming call information by means of a serial link. Configure serial PBX integration if your PBX supports digital multiplexed interface - 4 (DMI-4) integration or serial RS-232 integration.

See Configuring serial general properties.

Serial NEC/Ericsson/DMID

Use this tab to configure serial integration for NEC, Ericsson, and DMID protocols.

See Configuring serial NEC/Ericsson/DMID properties.

Inband

Use this tab to configure inband PBX integration for an MAS. With inband integration, the MAS receives incoming call information in the form of dual tone multi-frequency (DTMF) digits.

See Configuring inband properties.

Remote

Use this tab to configure remote PBX integration for an MAS. With remote integration, the MAS receives its incoming call information through another MAS that has a serial integration.

See Configuring remote properties.

QSIG/SE

Use this tab to configure an MWI port group for QSIG and set emulation PBX integration.

See Configuring QSIG and set emulation properties.

Avaya C-LAN

Use this tab to configure C-LAN integration. C-LAN integration is available with Avaya DEFINITY�, IP600, MultiVantage, and Communication Manager switches only.

See Configuring C-LAN properties.

IP Configuration

Use this tab to configure H.323-based IP integration. H.323-based IP integration is available with Avaya DEFINITY�, IP600, MultiVantage, and Communication Manager switches only.

See Configuring PBX integration properties for IP H.323.

Notes: You may be prompted to stop and restart the MAS after you make changes to a property in Voice Mail System Configuration. If so, the changes do not take effect until you stop and restart the MAS. You must configure the PBX integration for each MAS in your system.

For more information on configuring your PBX, see the PBX configuration notes. Configuration notes are available from the Avaya Support Center at http://support.avaya.com.

Before you begin

Start the Voice Mail System Configuration application from the Modular Messaging Software folder.

Before you can configure PBX integration, ensure that you have selected the correct PBX type.