Use this screen to determine whether the Avaya media server is operating with a valid software license. This topic covers:
To use this screen:
Both the License Server process and the Avaya MultiVantage software must be running. See the View Process Status screen to verify this.
A license file must be installed. See the Install License screen.
To view license file status:
In the main menu of the web administration interface under Security, click the View License Status link.
The View License Status screen appears and displays one of the following Avaya MultiVantage license modes:
Normal. The currently installed license is valid and has no errors. This is the normal mode of operation for a stable system. No further action is required.
License Error nnn hours left. A problem exists with the currently installed license. The screen displays the number of hours (nnn) remaining during which the server will provide normal call-processing functions before entering no-license mode. See License-Error mode for details.
No License. The license is not installed, invalid, or has expired. Normal call processing is denied. See No-License mode for details.
If an error message appears
instead of a license mode, see Problems
viewing license status below.
When finished, continue working with the web administration interface as needed.
If the currently installed license has errors, the MultiVantage software enters License-Error mode. The MultiVantagesoftware still provides normal call processing, but the system starts a 144-hour license error timer.
The timer provides a grace period in which you can correct the license error before the server enters No-License mode and blocks normal call processing.
If the errors are corrected within 144 hours, MultiVantage returns to License-Normal mode.
License-Error mode errors include:
License file is missing or corrupted. Install a new license file using the Install License screen.
The license has expired. Obtain and install a new license from Avaya Inc. See Obtain license and authentication files.
Feature usage exceeds limits. You have activated more features than are permitted by your license. You can solve this error in two ways:
You can obtain a new license file that allows higher limits for additional features that you need.
Using the MultiVantage software, you can display the customer options screen to identify which features are exceeding capacity (for example, number of stations or trunks translated). You can then adjust the usage of the relevant features downwards so that they no longer exceed licensed capacity.
Offer category mismatch. The offer category in the license specifies which features are enabled or disabled in the MultiVantage software. If this error occurs, you can either:
obtain a new license file that specifies the correct offer category that matches the software translations, or
change the MultiVantage software translations to match the offer category specified in the license.
Software version mismatch. You either need to install a new license file to match the current release of software, or install new software to match this license file. You may see this error if there are problems during software installation. See Software installation at a glance.
Serial number mismatch. The serial number of one of the system's IPSI boards is used as the hardware serial number for the system. This error occurs if the system's hardware serial number does not match the serial number in the license. This may happen if you had to replace that particular IPSI board. You must obtain and install a new license file with the new serial number.
MultiVantage software is running, but blocks normal call processing. The switch administration software remains active so you can correct license errors (for example, reducing the number of stations). In No-License mode:
No new call originations are allowed except to the administered emergency numbers and alarm calls. Emergency numbers are specified in the MultiVantage software on the Features-Related System Parameters screen.
No new incoming calls are allowed, except to a single administered number (also specified on the Features-Related System Parameters screen).
No-License mode errors include:
144-hour license error timer has expired. Obtain and install a new license file. See Obtain license and authentication files.
No license installed on the system. Install a new license file using the Install License screen.
Offer category mismatch. This is the same problem as above; see the License-Error mode section.
Software version mismatch. This is the same problem as above; see the License-Error mode section.
The View License Status screen may display the following errors:
Unable to connect to Avaya Call Processing. The MultiVantage software must be running in order to use this command. To solve this problem:
On the View Process Status screen, verify that the MultiVantage software is DOWN.
Reboot the media server to cause it to start again.
Unable to connect to Avaya License Server. The license server process must be running in order to use this command. To solve this problem:
On the View Process Status screen, verify that the License Server process is DOWN.
Reboot the server to cause it to start again.
License and authentication overview