Software installation

New software is installed whenever updates are required. Because Avaya media servers are always shipped with a working version of software, all "new" software installations done in the field are actually software upgrades. The normal procedure is to:

Install new software on the first server, verify basic software operation, then make the upgrade permanent.
Install new software on the second server, verify basic operation, then make the upgrade permanent.

To install new software on an Avaya media server:

Make sure that the server is configured for this site. See Configuration for details.
Identify the standby server.

From the web media server interface: After you log in, click the View Summary Status link to find out which server is active and which is standby.
In the equipment room: Locate the string of 5 LEDs on the lower front cover of each Avaya media server. The fourth LED from the left shows a steady green for the active server, but a flashing green for the standby server.

Have software ready to install:

If you have a CD-ROM containing the new software, insert it into the drive on the front of the standby media server (the one with the flashing green fourth LED).
Alternatively, new so ftware may have been copied into each server's FTP directory from an Avaya services center. The software installation program will locate this software automatically.
If the software requires new license or authentication files to be installed, know where to get them before the installation begins. See Obtain license and authentication files for details.

Log in to the standby server.
On the main menu under Server Configuration and Upgrades, click the Install New Software Release link. Complete all screens beginning with Choose Software.

If a software installation is already in progress, you will be prompted to take over that session. See Resume installation for details.

You may briefly leave the Install New Software wizard to install new license or authentication files, depending on the license source. When done, click the installation wizard window to resume software installation.

When the installation is complete, verify that the new software is running.
If the new software is running correctly, make the server upgrade permanent.
If you encounter any problems, see Solving software installation problems.
Both servers need to be upgraded in turn. When finished with one server, interchange the servers to run the Install New Software wizard on the duplicate server.

Repeat steps 2 through 6 on the duplicate server.

It is possible that the new software changed some of the configuration fields or screens. After a software installation:

Run the Configure Server wizard again.
Page through all the screens looking for new fields that must be filled in.
Fill in any new fields as required, then complete the Configuration Wizard.
If no new fields appear, Cancel the configuration process on the Update warning screen.