Call Manager System question

[mccale]

Why at anytime would an agent who was available lest time then another agent receive a call first in CMS?


Example:

• Agent 1 has been available for 4:20
• Agent 2 has been available for :30
• Agent 2 gets the next call

These agents are using ziptone (no ring direct answer) and are both on the EADMIA (Expert Agent Distribution Most Idle Agent).

Thanks,