Avaya Support Forums  

Go Back   Avaya Support Forums > Support Site Feedback Community

Thread Tools Search this Thread Display Modes
Old 01-02-2014, 10:38 AM
mccale mccale is offline
Aspiring Member
Join Date: Jan 2014
Posts: 1
mccale has 10 reputation points
Question Call Manager System question

Why at anytime would an agent who was available lest time then another agent receive a call first in CMS?

  • Agent 1 has been available for 4:20
  • Agent 2 has been available for :30
  • Agent 2 gets the next call
These agents are using ziptone (no ring direct answer) and are both on the EADMIA (Expert Agent Distribution Most Idle Agent).

Reply With Quote

call answer group, call center, call routing, cms

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 10:55 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.