Messaging�what do you have to administer 

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Overview

Web-based customer administration utilities provided by the messaging software allow you to do the following:

• Define the set of mailboxes to be monitored.

• Define the call routing number (VDN) or rules to associate a number (subject-based call routing) for each mailbox.

• Specify the group of Administered WithOut Hardware (AWOH) extensions available for message origination.

• Specify the Web PagePop per mailbox.

• Customize the agent processing tools per mailbox. For example, each mailbox can have different values for canned responses, closure codes, SMEs, suspension codes, and so forth. In addition, these values can be set in one of the messaging software's supported languages.

• Administer the set of canned message responses used by agents in any one of the messaging software's supported languages.

Administration Web pages for messaging

The messaging software provides the following administration Web pages: