VM Events

VM ADM_aabe

Description:

The system has an invalid attendant.

Repair Procedure:

1. Change button assignment to a valid extension.

VM ADM_aanb

Description:

There are no buttons assigned for the attendant.

Repair Procedure:

1. Do one of the following:
• Assign buttons to the automated attendant
• Delete the automated attendant.

VM ADM_adm

Description:

The guest password is smaller than the minimum required length.

Repair Procedure:

1. Change the guest password.

VM ADM_amcb

Description:

The system callback number changed.

Repair Procedure:

No corrective action is necessary.

VM ADM_amsc

Description:

The AMIS machine reference to the callback number changed.

Repair Procedure:

No corrective action is necessary.

VM ADM_annc Navigation

There are several messages associated with this event ID. Click on the description that matches the description displayed by your Administrator's Log window:

• <class number> bad default login announcement reset to system.
• COS class number bad primary announcement reset to system.
• <class number> bad secondary announcement reset to system.
• Unpopulated login <ann name> for <cos number>.
• Unpopulated login <announcement name> for <extension name>.
• Unpopulated primary <announcement name> for <cos number>.
• Unpopulated primary <announcement name> for <extension name>.
• Unpopulated secondary <announcement name> for <cos number>.
• Unpopulated secondary <announcement name> for <extension name>.
• Bad login annc set for <name> reset to system.
• Bad login annc set for <cos number> reset to system.
• Bad primary annc set for <name> reset to system.
• Bad primary annc set for <cos number> reset to system.
• Bad secondary annc set for <name> reset to system.
• Bad secondary annc set for <cos number> reset to system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

<class number> bad default login announcement reset to system

The system is using the default login announcement for the indicated class of service. The system can use optional sets if the Multilingual feature is active.

Repair Procedure:

1. Verify the administration of the indicated class of service.
2. Change the Login Announcement Set field if it is incorrect.

You can use any languages installed on the system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

COS class number bad primary announcement reset to system

The system is using the default primary announcement for the indicated class of service. The system can use optional sets only if the Multilingual feature is active.

Repair Procedure:

1. Verify the administration of the indicated class of service.
2. Change the Call Answer Primary Announcement Set field if it is incorrect.

You can use any languages installed on the system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

<class number> bad secondary announcement reset to system

The system is using the default call answer secondary announcement set for the indicated class of service. Optional sets may only be used if the Multilingual feature is active.

Repair Procedure:

1. Verify the administration of the indicated class of service.
2. Change the Call Answer Secondary Announcement Set field if it is incorrect.

You can use any languages installed on the system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Unpopulated login <ann name> for <cos number>

The specified class of service does not have an assigned login announcement set. The system can use optional sets only if the Multilingual feature is active.

Repair Procedure:

1. Administer the indicated class of service.
2. Assign an announcement set to the Login Announcement Set field.

You can use any languages installed on the system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Unpopulated login <announcement name> for <extension name>

The specified extension does not have an assigned login announcement set. The system can use optional sets only if the Multilingual feature is active.

Repair Procedure:

1. Administer the indicated extension.
2. Assign an announcement set to the Login Announcement Set field under the Subscriber Class of Service Parameters on Page 2.

You can use any languages installed on the system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Unpopulated primary <announcement name> for <cos number>

The specified class of service does not have an assigned call answer primary announcement set. The system can use optional sets only if the Multilingual feature is active.

Repair Procedure:

1. Administer the indicated class of service.
2. Assign an announcement set to the Call Answer Primary Announcement Set field.

You can use any languages installed on the system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Unpopulated primary <announcement name> for <extension name>

The specified extension does not have an assigned call answer primary announcement set. The system can use optional sets only if the Multilingual feature is active.

Repair Procedure:

1. Administer the indicated extension.
2. Assign an announcement set to the Call Answer Primary Announcement Set field under the Subscriber Class of Service Parameters on Page 2.

You can use any languages installed on the system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Unpopulated secondary <announcement name> for <cos number>

The specified class of service does not have an assigned call answer secondary announcement set. The system can use optional sets only if the Multilingual feature is active.

Repair Procedure:

1. Administer the indicated class of service.
2. Assign an announcement set to the Call Answer Secondary Announcement Set field.

You can use any languages installed on the system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Unpopulated secondary <announcement name> for <extension name>

The specified extension does not have an assigned call answer secondary announcement set. The system can use optional sets only if the Multilingual feature is active.

Repair Procedure:

1. Administer the indicated extension.
2. Assign an announcement set to the Call Answer Primary Announcement Set field under the Subscriber Class of Service Parameters on Page 2.

You can use any languages installed on the system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Bad login annc set for <name> reset to system.

The login announcement for the specified subscriber was not found in system data and the system is using the system default.

Repair Procedure:

1. Administer the indicated extension.
2. Assign an announcement set to the Login Announcement Set field under the Subscriber Class of Service Parameters on Page 2.

You can use any languages installed on the system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Bad login annc set for <cos number> reset to system

The system is using the default primary announcement for the indicated class of service. The system can use optional sets only if the Multilingual feature is active.

Repair Procedure:

1. Administer the indicated class of service.
2. Change the Login Announcement Set field if it is incorrect.

You can use any languages installed on the system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Bad primary annc set for <name> reset to system

The system is using the default call answer primary announcement set for the indicated subscriber. The system can use optional sets only if the Multilingual feature is active.

Repair Procedure:

1. Administer the indicated extension.
2. Assign an announcement set to the Call Answer Primary Announcement Set field under the Subscriber Class of Service Parameters on Page 2.

You can use any languages installed on the system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Bad primary annc set for <cos number> reset to system

The system is using the default call answer primary announcement set for the indicated class of service. The system can use optional sets only if the Multilingual feature is active.

Repair Procedure:

1. Administer the indicated class of service.
2. Change the Call Answer Primary Announcement Set field if it is incorrect.

You can use any languages installed on the system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Bad secondary annc set for <name> reset to system

The system is using the default call answer secondary announcement set for the indicated subscriber. The system can use optional sets only if the Multilingual feature is active.

Repair Procedure:

1. Administer the indicated extension.
2. Assign an announcement set to the Call Answer Secondary Announcement Set field under the Subscriber Class of Service Parameters on Page 2.

You can use any languages installed on the system.

VM ADM_annc

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Bad secondary annc set for <cos number> reset to system

The system is using the default call answer secondary announcement set for the indicated class of service. Optional sets may only be used if the Multilingual feature is active.

Repair Procedure:

1. Administer the indicated class of service.
2. Change the Call Answer Secondary Announcement Set field if it is incorrect.

You can use any languages installed on the system.

VM ADM_apib

Description:

Attempt to break in to voice mailbox owned by <name>, <name> from API

Repair Procedure:

1. Strengthen the security parameters for the indicated mailbox.
    
   

   Note: This message indicates attempted toll fraud.

VM ADM_atpg

Description:

The attendant for <extension> does not have a personal greeting recorded.

Repair Procedure:

1. Record the attendant menu.

VM ADM_attm Navigation

There are several messages associated with this event ID. Click on the description that matches the description displayed by your Administrator's Log window:

• Auto Attendant calls itself, <att-extension>.
• Menu choice <button> (ext. <extension1>) for attendant <extension2> is invalid.
• Default menu choice (ext. <extension1>) for attendant <extension2> is invalid.
• Menu choice <button> (ext. <extension1>) for attendant <extension2> - no permission.
• Default menu choice (ext. <extension1>) for attendant <extension2> - no permission.
• Attendant <att-extension> choice has invalid treatment <type>.

VM ADM_attm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Auto Attendant calls itself, <att-extension>

Repair Procedure:

1. Change the auto attendant time-out button extension to something other than the attendant's extension.

VM ADM_attm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Menu choice <button> (ext. <extension1>) for attendant <extension2> is invalid

Repair Procedure:

1. Do one of the following:
• Remove extension 1 as menu choice
• Add a mailbox for extension1.

VM ADM_attm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Default menu choice (ext. <extension1>) for attendant <extension2> is invalid.

Repair Procedure:

1. Do one of the following:
• Remove extension 1 as menu choice
• Add a mailbox for extension1.

VM ADM_attm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Menu choice <button> (ext. <extension1>) for attendant <extension2> - no permission

Repair Procedure:

1. Change the subscriber for extension 2 by entering call-answer or guest-greeting in the treatment column for button (extension1).

VM ADM_attm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Default menu choice (ext. <extension1>) for attendant <extension2> - no permission

Repair Procedure:

1. Change the subscriber for extension 2 by entering call-answer or guest-greeting in the treatment column for button (extension1).

VM ADM_attm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Attendant <att-extension> choice has invalid treatment <type>

Repair Procedure:

1. Change the subscriber by reentering the treatment of type in the treatment column.

VM ADM_attx Navigation

There are several messages associated with this event ID. Click on the description that matches the description displayed by your Administrator's Log window:

• Transfer not allowed and attendant <attendant extension> allows transfer.
• Transfer not active and attendant <attendant extension> uses transfer.

VM ADM_attx

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Transfer not allowed and attendant <attendant extension> allows transfer

Repair Procedure:

1. Change the system callout parameters by entering values in the Call Transfer Out of AUDIX fields (second page of screen).

VM ADM_attx

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Transfer not active and attendant <attendant extension> uses transfer

Repair Procedure:

1. Change the system callout parameters by entering values in the Call Transfer Out of AUDIX fields (second page of screen).

VM ADM_bsxt

Description:

Someone without an Intuity AUDIX mailbox either has coverage to the Intuity AUDIX system or is invoking Call Forwarding (a switch feature) to the Avaya Intuity system. Each time a call comes to an Avaya Intuity port for this person, the port cannot take another call until the caller hangs up.

Repair Procedure:

1. Do one of the following:
• Assign the subscriber an Intuity AUDIX mailbox.
• On the switch, remove the Avaya Intuity system from the person's coverage path.
• Inform the person that they should not use Call Forwarding to the Avaya Intuity system.

VM ADM_bver

Description:

AMIS messages could not be transmitted to or from a remote machine because a different protocol was used.

Repair Procedure:

1. Contact the remote AMIS system administrator and attempt to resolve any version or protocol differences.

VM ADM_cais Navigation

There are several messages associated with this event ID. Click on the description that matches the description displayed by your Administrator's Log window:

• Non-subscriber <invalid subscriber extension>, default treatment.
• Non-subscriber <invalid subscriber extension, transferring to <new-extension>.
• Transfer to <new-extension> - invalid extension.
• Non-subscriber <invalid subscriber extension>, letting it ring.
• Non-subscriber <invalid subscriber extension>, going to <new-extension>'s mbox.
• Call answer to <new-extension> invalid extension.
• Call answer to <new-extension> - no permission.

VM ADM_cais

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Non-subscriber <invalid subscriber extension>, default treatment.

The default treatment is in use for the system. The Avaya Intuity system has directed the call for a non-subscriber extension to an operator or administrator, depending upon the system's administration.

Repair Procedure:

No corrective action is necessary.

VM ADM_cais

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Non-subscriber <invalid subscriber extension, transferring to <new-extension>.

A call for a non-subscriber extension has been routed to a valid, remote maintenance-center administered subscriber extension.

Repair Procedure:

No corrective action is necessary.

VM ADM_cais

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Transfer to <new-extension> - invalid extension.

The system attempted to transfer the call for a non-subscriber extension to an operator or administrator. The transfer failed because the operator or administrator extension number was invalid.

Repair Procedure:

Contact your remote maintenance center to verify or re-administer the destination extension.

VM ADM_cais

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Non-subscriber <invalid subscriber extension>, letting it ring.

The system received a call for an invalid subscriber extension and is not answering the call, according to the administration on the system.

Repair Procedure:

No corrective action is necessary.

VM ADM_cais

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Non-subscriber <invalid subscriber extension>, going to <new-extension>'s mbox.

The system forwarded a call for a non-subscriber extension to a valid subscriber's mailbox for call-answer treatment. The caller can leave a message in the valid subscriber's mailbox.

Repair Procedure:

No corrective action is necessary.

VM ADM_cais

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Call answer to <new-extension> invalid extension.

The system attempted to forward a call for a non-subscriber extension to a valid subscriber's mailbox. However, the extension administered for the system is invalid.

Repair Procedure:

Contact your remote maintenance center to re-administer the destination extension.

VM ADM_cais

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The event message reads:

Call answer to <new-extension> - no permission.

The system forwarded a call for a non-subscriber extension to a valid subscriber mailbox that does not have call-answer permissions set.

Repair Procedure:

1. Change the destination mailbox call-answer permissions.

VM ADM_cbnm

Description:

The local number is missing from callback number.

Repair Procedure:

1. Starting at the Avaya Intuity Main Menu, select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter change systemparameters analog-network to change a value in the Local Number field under CALLBACK NUMBER.

VM ADM_cmty

Description:

The network machine <machinename> has an illegal community ID. The system automatically set the community ID to 1 (default).

Repair Procedure:

1. Set the machine's Default Community field.

VM ADM_cmwl

Description:

This message indicates a disagreement between the Avaya Intuity system and the switch about a subscriber's message waiting indicator. This message could be caused by a race condition.

Repair Procedure:

1. Check the last results of the Platform Subscriber Database Audit to see if any discrepancies occurred in last night's audit.
2. If the subscriber continues to experience the problem, contact the remote maintenance center.

VM ADM_cpas

Description:

The copying of announcement sets was interrupted by a shutdown.

Repair Procedure:

1. Attempt to copy the announcement set again.

VM ADM_ctna

Description:

The covering extension was assigned while Call Transfer Out of the Intuity AUDIX system is not active.

Repair Procedure:

1. Starting at the Avaya Intuity Main Menu, select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter change systemparameters features to change values in the Call Transfer Out of AUDIX fields (second page of screen).
3. Re-administer the subscriber covering extension field.

VM ADM_dups

Description:

The subscriber administered as an extension which has already been administered.

Repair Procedure:

1. Re-administer the subscriber on a different extension.

VM ADM_dupt

Description:

The subscriber name is a duplicate touch tone name for the extension named in the message.

Repair Procedure:

1. Re-administer the subscriber on a different extension.

VM ADM_gpcf

Description:

The guest password conflicts with the subscriber named in the message.

Repair Procedure:

1. Change guest password.

VM ADM_ilbm

Description:

Someone sent a message to the AMIS loopback test mailbox, but the Avaya Intuity system was unable to reply to the number shown in the message.

Repair Procedure:

1. Starting at the Avaya Intuity Main Menu, select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter change systemparameters analog-network to verify that AMIS Analog Networking Outgoing is set to y and that there is a proper value in the AMIS Prefix field.
3. Contact the remote system administrator for additional information.

VM ADM_inva

Description:

The system has an invalid AMIS analog dial string.

Repair Procedure:

1. Start at the Avaya Intuity Main Menu and select:

Networking Administration
	Remote Machine Administration
		AMIS Analog Machine Administration

2. Update the Dial Str field.

VM ADM_isum

Description:

There is an invalid digit in AMIS sum string.

Repair Procedure:

1. Contact your remote maintenance center.

VM ADM_ifmb Navigation

There are several messages associated with this event ID. Click on the description that matches the description displayed by your Administrator's Log window:

• The subscriber mentioned in the message has a full mailbox.
• The broadcast mailbox is full.

VM ADM_lfmb

 

There are two messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The subscriber mentioned in the message has a full mailbox.

Repair Procedure:

1. If this happens frequently, talk with the subscriber. The mailbox may simply need to be cleaned out more often.
2. If a larger mailbox is needed, increase the mailbox size.

VM ADM_lfmb

 

There are two messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The broadcast mailbox is full.

Repair Procedure:

1. Log into the broadcast mailbox
2. Delete some of the old messages.

VM ADM_innr

Description:

The subscriber does not have a name recorded.

Repair Procedure:

1. Record a name for the subscriber specified in the log message.

VM ADM_ipba Navigation

There are several messages associated with this event ID. Click on the description that matches the description displayed by your Administrator's Log window:

• Breakin attempt into mailbox at ext <owner's extension> from ext <originating_extension>.
• Breakin attempt into mailbox at ext <owner's extension> from outside call.

VM ADM_lpba

 

There are two messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The message reads:

Breakin attempt into mailbox at ext <owner's extension> from ext <originating_extension>.

A break-in attempt occurred on the mailbox mentioned from an internal extension.

Repair Procedure:

1. Use the Activity Log to examine the events of the mailbox.
    
   

   Note: This message could be an indication of toll fraud.

VM ADM_lpba

Description:

The message reads:

Breakin attempt into mailbox at ext <owner's extension> from outside call

A break-in attempt occurred on the mailbox mentioned from an external number.

Repair Procedure:

1. Use the Activity Log to examine the events of the mailbox.
    
   

   Note: This message could be an indication of toll fraud.

VM ADM_lsos

Description:

The system is out of space.

Repair Procedure:

1. Starting at the Avaya Intuity Main Menu, select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter display systemparameters thresholds to verify the amount of space being used by messages.
3. Access the Alarm Log to see if any warning alarms related to speech storage space exist and follow their repair procedures.

VM ADM_lsxl

Description:

The subscriber extension are not all the same length.

Repair Procedure:

1. List the extensions to identify the differing lengths.
2. Change the appropriate extensions.

VM ADM_mlfg

Description:

Multiple personal greetings are turned on or off.

Repair Procedure:

No corrective action is necessary.

VM ADM_mnod

Description:

There are multiple nodes for the AMIS address listed in the message.

Repair Procedure:

1. List the address ranges.
2. Identify which address ranges are overlapping.
3. Starting at the Avaya Intuity Main Menu, select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

4. Enter change machine machine-name to re-administer the address ranges.

VM ADM_noci

Description:

This message concerns AMIS Analog Networking which uses the outcalling cycles to transmit messages. In this case, the cycles for the given node do not intersect with the outcalling cycles.

Repair Procedure:

1. One or both cycles must be changed for AMIS messages to be sent by changing the outcalling parameter.
2. Start at the Avaya Intuity Main Menu and select:

Networking Administration
	Remote Machine Administration
		AMIS Analog Machine Administration

3. Verify that the Message Transmission schedule intersects with the outcalling cycles.

VM ADM_ncyc

Description:

The network machine named in the message has no transmission cycles.

Repair Procedure:

1. For AMIS analog networking machines, administer transmission cycles by doing the following:
1. Start at the Avaya Intuity Main Menu and select:

	Networking Administration
		Remote Machine Administration
			AMIS Analog Machine Administration

2. Verify that the Message Transmission schedule intersects with the outcalling cycles.
2. For digital networking machines, administer transmission cycles.

VM ADM_ndig

Description:

The network machine has an illegal extension size.

Repair Procedure:

1. Re-administer the machine's extension size.

VM ADM_ndsd

Description:

Remote subscribers have been deleted.

Repair Procedure:

No corrective action is necessary.

VM ADM_nloc

Description:

A local node record is missing. The system inserted the default instead.

Repair Procedure:

1. Administer the local machine.

VM ADM_nmtl

Description:

The message transmission limit reached on the machine listed in the message.

Repair Procedure:

1. Do one of the following:
• Enlarge the range of times that AMIS messages are sent.
• Change the outcalling cycles, AMIS cycles, or both. Use change system-parameters outcalling to change the outcalling cycles.
2. Start at the Avaya Intuity Main Menu and select:

Networking Administration
	Remote Machine Administration
		AMIS Analog Machine Administration

3. Increase the Message Transmission time periods.

VM ADM_nntr

Description:

Fix the send to nonadministered remote node. Set the Send to Non Administered Recipients field to y for machine <remote machinename>

Repair Procedure:

1. Set the Send to Non Administered Recipients field to y.

VM ADM_nrng

Description:

The network machine listed in the message has no address ranges.

Repair Procedure:

1. Administer the address ranges.

VM ADM_nsmb

Description:

There is no voice space available to add new mailboxes.

Repair Procedure:

1. Starting at the Avaya Intuity Main Menu, select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter display systemparameters thresholds to verify the amount the space being used by voice messages.
3. Access the alarm log to see if any warning alarms exist related to speech storage space and follow their repair procedures accordingly.

VM ADM_pafd

Description:

The system profile is corrupt. The system disabled password aging.

Repair Procedure:

1. Re-administer the SUBSCRIBER PASSWORD AGING LIMITS (DAYS) parameters.
2. If this message appears after you have re-administered the parameters, contact your remote maintenance center for assistance.

VM ADM_pewd

Description:

The system profile is corrupt. The system disabled password warning.

Repair Procedure:

1. Re-administer the Expiration Warning field.
2. If this message appears after you have re-administered the parameters, contact your remote maintenance center for assistance.

VM ADM_pglt Navigation

There are several messages associated with this event ID. Click on the description that matches the description displayed by your Administrator's Log window:

• The automated attendant menu lost for all calls for the extension.
• The system lost the automated attendant menu for outofhours calls on the extension.
• The system lost the automated attendant menu for internal calls on the extension.
• The system lost the automated attendant menu for external calls on the extension.
• The system lost the automated attendant menu for busy calls on the extension.
• The system lost the automated attendant menu for noanswer calls on the extension.
• The system lost the automated attendant menu for unknown calls on the extension.
• The system lost the bulletin board message for all calls on the extension.
• The system lost the bulletin board message for out-of-hours calls on the extension.
• The system lost the bulletin board message for internal calls on the extension.
• The system lost the bulletin board message for external calls on the extension.
• The system lost the bulletin board message for busy calls on the extension.
• The system lost the bulletin board message for no-answer calls on the extension.
• The system lost the bulletin board message for unknown calls on the extension.
• The system lost the personal greeting for all calls on the extension.
• The system lost the personal greeting for out-of-hours calls on the extension.
• The system lost the personal greeting for internal calls on the extension.
• The system lost the personal greeting for external calls on the extension.
• The system lost the personal greeting for busy calls on the extension.
• The system lost the personal greeting for no-answer calls on the extension.
• The system lost the personal greeting for unknown calls on the extension.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The automated attendant menu lost for all calls for the extension listed in the message.

Repair Procedure:

1. Record the menu for the automated attendant again, with the attendant-extension.

VM ADM_pglt

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the automated attendant menu for outofhours calls on the extension listed in the message.

Repair Procedure:

1. Record the menu for the automated attendant again, with the attendant-extension.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the automated attendant menu for internal calls on the extension listed in the message.

Repair Procedure:

1. Record the menu for the automated attendant again, with the attendant-extension.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the automated attendant menu for external calls on the extension listed in the message.

Repair Procedure:

1. Record the menu for the automated attendant again, with the attendant-extension.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the automated attendant menu for busy calls on the extension listed in the message.

Repair Procedure:

1. Record the menu for the automated attendant again, with the attendant-extension.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the automated attendant menu for noanswer calls on the extension listed in the message.

Repair Procedure:

1. Record the menu for the automated attendant again, with the attendant-extension.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the automated attendant menu for unknown calls on the extension listed in the message.

Repair Procedure:

1. Record the menu for the automated attendant again, with the attendant-extension.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the bulletin board message for all calls on the extension listed in the message.

Repair Procedure:

1. Record the bulletin board message for the bulletin board-extension.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the bulletin board message for out-of-hours calls on the extension listed in the message.

Repair Procedure:

1. Record the bulletin board message for the bulletin board-extension.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the bulletin board message for internal calls on the extension listed in the message.

Repair Procedure:

1. Record the bulletin board message for the bulletin board-extension.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the bulletin board message for external calls on the extension listed in the message.

Repair Procedure:

1. Record the bulletin board message for the bulletin board-extension.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the bulletin board message for busy calls on the extension listed in the message.

Repair Procedure:

1. Record the bulletin board message for the bulletin board-extension.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the bulletin board message for no-answer calls on the extension listed in the message.

Repair Procedure:

1. Record the bulletin board message for the bulletin board-extension.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the bulletin board message for unknown calls on the extension listed in the message.

Repair Procedure:

1. Record the bulletin board message for the bulletin board-extension.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the personal greeting for all calls on the extension listed in the message.

Repair Procedure:

To repair the alarm:

1. Use the Activity Log to examine the events of the mailbox.
2. The subscriber will have to rerecord the personal greetings using the telephone user interface or Message Manager.
    
   

   Note: This message could be an indication of toll fraud.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the personal greeting for out-of-hours calls on the extension listed in the message.

Repair Procedure:

1. The subscriber will have to rerecord the personal greetings using the telephone user interface or Message Manager.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the personal greeting for internal calls on the extension listed in the message.

Repair Procedure:

1. The subscriber will have to rerecord the personal greetings using the telephone user interface or Message Manager.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the personal greeting for external calls on the extension listed in the message.

Repair Procedure:

1. The subscriber will have to rerecord the personal greetings using the telephone user interface or Message Manager.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the personal greeting for busy calls on the extension listed in the message.

Repair Procedure:

1. The subscriber will have to rerecord the personal greetings using the telephone user interface or Message Manager.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the personal greeting for no-answer calls on the extension listed in the message.

Repair Procedure:

1. The subscriber will have to rerecord the personal greetings using the telephone user interface or Message Manager.

VM ADM_pglt

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system lost the personal greeting for unknown calls on the extension listed in the message.

Repair Procedure:

1. The subscriber will have to rerecord the personal greetings using the telephone user interface or Message Manager.

VM ADM_pmad

Description:

The system profile is corrupt. The minimum password aging is disabled.

Repair Procedure:

1. Re-administer the Expiration Warning field.
2. If this message appears after you have re-administered the parameters, contact your remote maintenance center for assistance.

VM ADM_rmtx Navigation

There are several messages associated with this event ID. Click on the description that matches the description displayed by your Administrator's Log window:

• The sending matrix listed in the message is missing.
• The community listed in the message has an illegal entry in the sending restriction matrix.

VM ADM_rmtx

There are two messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The sending matrix listed in the message is missing. The system inserted a default.

Repair Procedure:

1. Administer sending restrictions.

VM ADM_rmtx

There are two messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The community listed in the message has an illegal entry in the sending restriction matrix.

Repair Procedure:

1. Administer sending restrictions.

VM ADM_rmax

Description:

The sending restriction matrix file is empty. The system inserted default records.

Repair Procedure:

1. Administer sending restrictions.

VM ADM_sext Navigation

There are several messages associated with this event ID. Click on the description that matches the description displayed by your Administrator's Log window:

• The subscriber name has a null extension.
• A remote subscriber name has a null extension.

VM ADM_sext

There are two messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The subscriber name has a null extension.

Repair Procedure:

1. List the extensions to identify the subscriber who is missing a name.
2. Update the subscriber.

VM ADM_sext

There are two messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

A remote subscriber name has a null extension.

Repair Procedure:

1. List the extensions to identify the subscriber who is missing a name.
2. Update the subscriber.

VM ADM_spwd

Description:

The system password changed.

Repair Procedure:

No corrective action is necessary.

VM ADM_traf Navigation

There are several messages associated with this event ID. Click on the description that matches the description displayed by your Administrator's Log window:

• The subscriber traffic file is corrupt.
• Remote message traffic is corrupt.

VM ADM_traf

There are two messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The subscriber traffic file is corrupt.

Repair Procedure:

This event requires remote maintenance center intervention.

VM ADM_traf

There are two messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

Remote message traffic is corrupt.

Repair Procedure:

This event requires remote maintenance center intervention.

VM ADM_tsrv

Description:

This is a trusted server-specific administration log entry. The software applications on the trusted server used the Avaya Intuity server software to place this message in the Avaya Intuity Administrator's Log.

Repair Procedure:

Contact your remote maintenance center.

VM ADM_undm Navigation

There are several messages associated with this event ID. Click on the description that matches the description displayed by your Administrator's Log window:

• The destination mailbox is full.
• The system could not find the destination subscriber.
• The subscriber probably tried to send a private message which is not allowed.
• This message indicates that the machine is not working properly or the dialed facilities used to access this machine are not correct.
• Message sending is restricted.
• The message was not delivered for a miscellaneous reason.
• The system only allows one active login announcement.
• The AMIS analog recipient had the wrong number.
• There was a transmission attempt exception for AMIS analog network.
• AMIS returned the message.
• The AMIS message was longer than 8 minutes.
• There was a multi-media failure. Multi-media messaging is not supported for the message recipient or the receiving AUDIX system.
• The system attempted to send a message on a deleted node. The message was purged.

VM ADM_undm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system did not deliver the message. The destination mailbox is full. Sender will be notified.

Repair Procedure:

1. If this happens frequently, talk with the subscriber. The mailbox may simply need to be cleaned out more often.
2. If a larger mailbox is needed, increase the mailbox size.

VM ADM_undm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system did not deliver the message. The system could not find the destination subscriber. This message indicates that a subscriber is no longer administered on machine listed in the message and the sender will be notified.

Repair Procedure:

No corrective action is necessary.

VM ADM_undm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system did not deliver the message. The subscriber probably tried to send a private message which is not allowed. The sender was also notified that the message was not delivered.

Repair Procedure:

1. Tell the subscriber not to mark remote messages as private.

VM ADM_undm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

This message indicates that the machine is not working properly or the dialed facilities used to access this machine are not correct. The sender will be notified.

Repair Procedure:

1. Access the alarm log to see if any alarms exist related to transmission problems and follow their repair procedures accordingly.

VM ADM_undm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system did not deliver the message. Message sending is restricted. The sender will be notified.

Repair Procedure:

No corrective action is necessary.

VM ADM_undm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The message was not delivered for a miscellaneous reason. The sender will be notified.

Repair Procedure:

1. Access the alarm log to see if any alarms exist related to transmission problems and follow their repair procedures accordingly.

VM ADM_undm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system did not deliver the message. The system only allows one active login announcement.

Repair Procedure:

No corrective action is necessary.

VM ADM_undm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system did not deliver the message. The AMIS analog recipient had the wrong number. The sender will be notified.

Repair Procedure:

1. If the logged number is not a wrong number, a system restart is necessary.
2. Otherwise, readminister the AMIS number.

VM ADM_undm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system did not deliver the message. There was a transmission attempt exception for AMIS analog network. The system will notify the sender.

Repair Procedure:

1. Check out the AMIS network connections.
2. If trouble persists, contact the remote maintenance center.

VM ADM_undm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system did not deliver the message. AMIS returned the message. Sender will be notified.

Repair Procedure:

No corrective action is necessary.

VM ADM_undm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system did not deliver the message. The AMIS message was longer than 8 minutes.

Repair Procedure:

1. Contact the remote maintenance center.

VM ADM_undm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system did not deliver the message. There was a multimedia failure. Multi-media messaging is not supported for the message recipient or the receiving AUDIX system.

Repair Procedure:

No corrective action is necessary.

VM ADM_undm

 

There are several messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:

The system attempted to send a message on a deleted node. The message was purged.

Repair Procedure:

1. Inform subscribers that they should delete references to the deleted node from their mailing lists.

VM ADM_unod

Description:

The system had an incoming AMIS message from an unknown machine.

Repair Procedure:

1. Administer a new AMIS machine.

VM ADM_wrnm

Description:

The system received the wrong number failure for an AMIS outgoing message. This event is the result of subscriber error.

Repair Procedure:

No corrective action is necessary.

VM ADM_xfer

Description:

Call Transfer was turned on or off by the login listed in the message, on the port listed in the message.

Repair Procedure:

No corrective action is necessary.

VM NOEXTSEC

Description:

The system failed to find a trusted server external security password file during Intuity AUDIX initialization. Any usage of the old, external security password by operating trusted servers will fail.

Repair Procedure:

1. Administer a new external security password on both the Avaya Intuity system and the trusted server.

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