Feature

Description

Alarm administration

The alarm administration feature provides the ability to connect to the Avaya IR platform from a local console or a remote location to administer alarm functions and manage the events and thresholds that comprise the system status.

Access Security Gateway (ASG)

The ASG feature provides a means of assuring that only authorized persons have access to the system.

Backup and restore

The backup and restore features enable you to perform any of the following:

• Recover a single failed disk.
• Recover a single Solaris file.
• Backup all system files.
• Incrementally backup specified changed files.
• Verify backup with the system operational.
• Schedule backups to run automatically during off hours.

Barge-in

With barge-in, also called "allow interrupt" or "recognize during prompt," callers can interrupt or barge in during voice prompts by speaking.

Call Data Reports

Call Data Handler (CDH) is a software process that accumulates generic call statistics and application events for call data reports. The CDH software process manages the call data that is stored in local ORACLE database tables or Solaris flat files.

Call functions

The Avaya IR system includes the following call functions as part of the base software:

• Announce
• Answer
• Blind Transfer
• Call Bridge
• Converse Vector Step
• Disconnect
• Intelligent Transfer
• Originate
• Full CCA

Data collection

The Data Collection feature provides support for collecting speech samples for application debugging and for building model applications for Natural Language Speech Recognition (NLSR).

Dialout alarming

The Dialout Alarming feature provides the ability for the system to automatically notify maintenance organizations when predetermined conditions exist.

Echo cancellation

Echo cancellation involves the removal of the echo that occurs when a caller speaks or dials during a prompt. In doing so, it facilitates barge-in and talk-off, and also improves the accuracy of speech recognition.

JDBC Database Interface

The JDBC Database Interface feature provides database connectivity and activity on the Avaya IR server and to remote servers.

Logging

The Logging feature uses the Prism Logger to provide a means for events to be saved in a log file on the system.

Message administration

Messages provide information about the status of the system. These messages can be sent to a number of destinations, including a message log, based on priority and on the number of messages generated by the system in a specified period of time. You can also create a report that extracts information of interest from the message log.

Universal Call ID Expansion

Universal Call ID (UCID) assigns a unique number to a call when it enters that call center network. The single UCID can be passed among platforms, and can be used to compile call-related information across platforms and sites.

Web administration

Web administration provides a web browser interface to administer the Avaya IR system.